LYDIA MENSAH
Saint John,NB
Summary
Results-driven professional with over six years of experience in administrative management and client service. Proven ability to enhance operational efficiencies and foster strong client relationships. Achievements include reducing complaint resolution time by 50% and surpassing sales targets by 70%. Expertise in implementing innovative solutions and optimizing workflows for measurable business success.
Overview
6
6
years of professional experience
Work History
Administrative Manager
Expo Logistics
GHANA
01.2021 - 08.2023
- Researched potential vendors to identify cost savings opportunities related to office supplies or services.
- Created and maintained filing systems for employee records, financial reports, and other documents.
- Developed training materials for new hires on how to use office equipment efficiently.
- Conducted performance reviews and provided feedback to employees on their job performance.
Client Service Representative
First National Bank
GHANA
09.2018 - 07.2023
- Increased customer satisfaction scores by 20% through 50% reduction in complaint resolution time.
- Retained 80% of key clients via proactive communication and personalized service strategies.
- Exceeded loan targets by 70%, securing significant corporate deals, including Nestlé Ghana.
- Managed client accounts with accurate data entry to enhance operational efficiency.
Sales Coordinator
Ghana Union Insurance
GHANA
08.2017 - 07.2018
- Conducted market research to identify potential customers for sales campaigns.
- Streamlined proposal processes, reducing turnaround time by 30% and boosting client acquisition rates.
- Increased policy renewals by 20% through personalized communication and loyalty programs.
- Improved customer retention by 18% through innovative relationship-building strategies
Sales Coordinator
Ghana Union Insurance
GHANA
08.2017 - 07.2018
- Streamlined proposal processes, reducing turnaround time by 30% and increasing client acquisition rates.
- Coordinated travel arrangements for sales representatives as needed.
- Boosted policy renewals by 20% through targeted communication and loyalty initiatives.
- Enhanced customer retention by 18% using innovative relationship-building strategies.
- Conducted market research to identify potential customers for sales campaigns.
Education
MBA - Project Management
University of New Brunswick
New Brunswick 09-2025
GED -
Niagara College, Toronto
05-2024
BBA - Business Administration
• University of Professional Studies, Ghana
GHANA07-2016
Skills
- Customer service
- Collaboration
- Data entry
- Written communication
- Friendly, positive attitude
- Flexible and adaptable
- Attention to detail
Timeline
Administrative Manager
Expo Logistics
01.2021 - 08.2023
Client Service Representative
First National Bank
09.2018 - 07.2023
Sales Coordinator
Ghana Union Insurance
08.2017 - 07.2018
Sales Coordinator
Ghana Union Insurance
08.2017 - 07.2018
MBA - Project Management
University of New Brunswick
GED -
Niagara College, Toronto
BBA - Business Administration
• University of Professional Studies, Ghana
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