Lydia Mensah
Toronto,ON
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
6
6
years of professional experience
Work History
Client Service Representative
FIRST NATIONAL BANK GHANA
09.2018 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Communicated with clients regarding account services, statements, and balances.
Sales Coordinator
GHANA UNION INSURANCE
08.2017 - 09.2018
- Handled customer inquiries by staying up-to-date on market and industry trends and finding unique solutions to issues.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Researched local markets to identify and flesh out lists of new leads for sales team follow-up.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Spearheaded team-building sales meetings to inform supervisors of changes and promote successful sales strategies.
- Streamlined training processes for orders, tracking, expense recording and sale protocols to increase employee productivity and enhance sales.
Administrative Assistant
University Of Health And Allied Sciences
09.2016 - 08.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Managed filing system, entered data and completed other clerical tasks.
Room Service Server
MOVENPICK AMBASSDOR HOTEL
01.2015 - 09.2016
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Met guests' needs by delivering meals and snacks and retrieving additional items.
- Protected guests by following proper food handling procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
International Business Management
NIAGARA COLLEGE
Toronto, ON04.2024
BBA - Business Administration
UNIVERSITY OF PROFESSIONAL STUDIES
GHANA,ACCRA05.2016
Skills
- Database Management
- Client Needs Assessment
- Brand Loyalty
- Relationship Issues Management
- Database Maintenance
- Administrative Duties
- Sales Quota Achievement
- Corporate Social Responsibility
- Online Systems
Timeline
Client Service Representative
FIRST NATIONAL BANK GHANA
09.2018 - 01.2021
Sales Coordinator
GHANA UNION INSURANCE
08.2017 - 09.2018
Administrative Assistant
University Of Health And Allied Sciences
09.2016 - 08.2017
Room Service Server
MOVENPICK AMBASSDOR HOTEL
01.2015 - 09.2016
International Business Management
NIAGARA COLLEGE
BBA - Business Administration
UNIVERSITY OF PROFESSIONAL STUDIES
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