Summary
Overview
Work History
Education
Skills
Languages
Timeline
DeliveryDriver

Lydia Lockwood

Calgary,Alberta

Summary

Dynamic and results-driven professional with a proven track record at Blue Dart Logistics, adept in enhancing customer satisfaction and streamlining delivery processes. Excelled in leadership roles at Uhaul Canada, boosting sales and fostering strong team collaboration. Skilled in customer service and time management, consistently achieving goals with a positive attitude and efficiency.

Overview

29
29
years of professional experience

Work History

Delivery Driver

Blue Dart Logistics
11.2021 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.

General Manager

Uhaul Canada
04.2012 - 06.2021
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.

Rental Sales Agent

Cruise Canada Inc
07.1995 - 07.2011
  • Implemented rental asset processes and cleanliness standards.
  • Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Enhanced property curb appeal through consistent attention to landscaping and common area upkeep.
  • Established a comprehensive training program for new hires, ensuring team members were well-versed in company policies, procedures, and best practices for property management success.
  • Managed a high-performing team of leasing agents, providing regular coaching and performance feedback.
  • Placed sales calls and handled sales for incoming customer calls.
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.
  • Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
  • Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
  • Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
  • Improved customer satisfaction by providing exceptional service and addressing client concerns promptly.

Education

Grade 11 -

James Fowler High School
Calgary, AB

Skills

  • Positive Attitude
  • Customer Service
  • Valid Driver's License
  • Teamwork and Collaboration
  • Attention to Detail
  • Time Management
  • Dependable and reliable
  • Punctual and Reliable
  • Problem-Solving
  • Safe Driving
  • Vehicle Cleaning and Maintenance
  • Forklift Operation
  • Defensive Driving
  • FLUENT IN English
  • Payment Collection
  • Multitasking
  • Customer Relationships
  • Strong Working Relationships
  • Customer Support
  • Cash Handling

Languages

English
Full Professional

Timeline

Delivery Driver

Blue Dart Logistics
11.2021 - Current

General Manager

Uhaul Canada
04.2012 - 06.2021

Rental Sales Agent

Cruise Canada Inc
07.1995 - 07.2011

Grade 11 -

James Fowler High School

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Lydia Lockwood