LYDIA LI
Vancouver,BC
Summary
6 years retail and restaurants management. Customer service experience specializing in fashion, liquor, restaurants, and cosmetics, and telecommunication contracts. Skilled assist manager proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Successful manager of teams up to 50 retail salespeople in large department stores. Fair and predictable leader with employee wellbeing as top priority.
Overview
6
6
years of professional experience
Work History
Host Manager
Sea Harbour Restaurant
01.2023 - 10.2023
- Liaised with dining services leaders to develop and implement systems, policies and procedures.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Manager's Assistant
Yuan's Hot Pot
10.2022 - 01.2023
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Supported department procurement activities by coordinating with manager for direction.
Telemarketing Sales Representative
TELUS
07.2020 - 09.2022
- Built relationships with customers using strong persuasion and active listening skills.
Shift Key Holder
WORLD DUTY FREE YVR
08.2018 - 07.2020
- Trained and mentored new employees.
- Oversaw team of 50 employees performance, corrected problems and increased efficiency to maintain productivity targets.
- Opened and closed store 5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Designed and built displays to generate customer interest in store merchandise.
- Counted out cash drawers and balanced totals.
Sales Associate
KOKKO LUXURY BOUTIQUE
10.2017 - 06.2018
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
Education
Bachelor of Arts -
Langara College
Vancouver, BC05.2020
Skills
- Visual merchandising strategy, Planograms, Retail space planning, Event coordinating, Marketing management, and Visual arts
- Fluent in Mandarin Chinese and English; written and spoken
- Proficient in Microsoft Excel, Word, PowerPoint; Android and Apple devices; POS system
- Able to work under high pressure and time limitation
- Customer Relations
- Money Handling and Management
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Chinese (Cantonese)
Limited Working
Timeline
Host Manager
Sea Harbour Restaurant
01.2023 - 10.2023
Manager's Assistant
Yuan's Hot Pot
10.2022 - 01.2023
Telemarketing Sales Representative
TELUS
07.2020 - 09.2022
Shift Key Holder
WORLD DUTY FREE YVR
08.2018 - 07.2020
Sales Associate
KOKKO LUXURY BOUTIQUE
10.2017 - 06.2018
Bachelor of Arts -
Langara College
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