Lydia Lague
Québec,QC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Conservation Officer
Fisheries
12.2023 - Current
- Utilized GIS technology to map sensitive habitats and inform land use planning processes, minimizing conflicts between development and conservation goals.
- Enhanced wildlife habitat by implementing restoration projects and monitoring progress.
- Secured grant funding for critical habitat restoration projects, leveraging external resources to achieve greater conservation outcomes.
- Collaborated with local communities to develop sustainable land management practices, promoting long-term ecological health.
- Evaluated ecosystem health by conducting regular biological surveys and data analysis, informing effective management decisions.
- Coordinated volunteer stewardship events to engage the public in hands-on habitat restoration activities, building connections between people and nature.
- Managed invasive species control programs to protect native ecosystems from degradation and loss of biodiversity.
Client Service Coordinator
Evoluciole
11.2023 - Current
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through regular check-ins, fostering loyalty and trust.
- Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
- Managed receptionist area by greeting visitors, responding to telephone, and email inquiries and providing information for in-person requests.
- Collaborated with sales representatives to onboard new clients seamlessly into our services offerings, ensuring a smooth transition process for all parties involved.
- Provided feedback on product/service features from a customer perspective, helping inform decisions regarding future enhancements or updates.
- Educated clients about available resources, tools, and support options designed to help them maximize their benefits from our services.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Implemented new processes to increase operational efficiency in the coordination of client services.
- Participated in cross-functional teams to develop strategies for enhancing overall customer experience.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Created customer support strategies to increase customer retention.
- Monitored key performance indicators to assess areas for improvement and ensure consistent delivery of outstanding service levels.
- Participated in ongoing professional development opportunities aimed at honing skills and expertise within the realm of client service coordination.
- Contributed to the growth of company revenue by consistently meeting or exceeding individual performance targets for both service quality and sales support goals.
- Coordinated service delivery, ensuring prompt and accurate execution of client orders and requests.
- Assisted in the development of training materials focused on improving team performance and knowledge in addressing complex client needs.
- Streamlined communication channels for improved team collaboration and quicker response times to client requests.
- Identified potential upselling opportunities by understanding clients'' evolving needs, leading to increased revenue generation.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Maintained and managed customer files and databases.
- Offered personalized solutions to meet customer requirements and close sales.
- Developed and implemented customer service policies and procedures to apply best practices and establish quality standards.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Launched quality assurance practices for each phase of development
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Managed senior-level personnel working in marketing and sales capacities.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Communicated with clients regarding account services, statements, and balances.
- Trained and supervised junior customer service representatives on best practices to meet organization goals.
- Offered troubleshooting advice to assist customers with technical issues and navigate smooth process.
- Developed and implemented customer satisfaction surveys to measure customer service quality.
Administrative Assistant
Vertdure
09.2023 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Assisted development and implementation of new administrative procedures.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Education
Master of Science - Earth And Environmental Sciences
Université Laval
Québec, QC08.2023
Bachelor of Science - Health Sciences
Université Laval
Québec, QC06.2017
Skills
- Fisheries management
- Forest Inventory
- GPS Navigation
- Data Collection
- Ecosystem Preservation
- Wildlife identification
- Plant identification
- Natural Resource Management
- Wildlife tracking
- Wetland delineation
Languages
English
Native or Bilingual
French
Native or Bilingual
travel?
Description of travel to OZ/NZ
Timeline
Conservation Officer
Fisheries
12.2023 - Current
Client Service Coordinator
Evoluciole
11.2023 - Current
Administrative Assistant
Vertdure
09.2023 - 12.2023
Master of Science - Earth And Environmental Sciences
Université Laval
Bachelor of Science - Health Sciences
Université Laval
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