Lydia Chavez
Huntington Beach
Summary
Experienced professional with 6 years in customer service, including 5 years as a server in fast-paced hospitality. Recognized for multitasking and delivering high-quality service. Proven history of fostering teamwork, adapting rapidly, and improving continuously. Seeking to apply skills to enhance team performance and exceed customer expectations.
Overview
8
8
years of professional experience
Work History
Bartender
Havana House Cuban Cigars
02.2023 - 12.2023
- Crafted artisanal cocktails and maintained a pristine bar environment, showcasing creativity, precision, and attention to detail in beverage preparation and presentation
- Provided personalized service and managed inventory, anticipating customer needs and preferences to deliver memorable experiences and drive sales
- Created memorable experiences for guests, engaging customers in conversation, and creating a welcoming ambiance that enhanced their enjoyment of the establishment.
Server
Lazy Dog
02.2022 - 02.2023
- Delivered exceptional dining experiences, combining attentiveness, product knowledge, and genuine hospitality to exceed guest expectations and foster loyalty
- Built good relationships with customers and solved problems well, showing understanding, good at fixing things, and making sure customers are happy
- Collaborated with team members to uphold high standards of efficiency and customer satisfaction, contributing to a cohesive and high-performing service team in a fast-paced restaurant environment.
Server/Host
Javier's
07.2021 - 03.2022
- Extended a warm welcome to guests, establishing a positive first impression and setting the tone for a memorable dining experience
- Memorized menu items and offered excellent recommendations, leveraging product knowledge and attentive listening to cater to individual preferences and dietary needs
- Maintained a clean and sanitary atmosphere and handled payments with professionalism and accuracy, earning commendations for efficiency and attention to detail.
Server/Hostess
The Chicken Koop
03.2019 - 01.2020
- Organized where people sit in the restaurant, considering what customers like and how many seats we have to make sure everyone's happy and tables are filled efficiently
- Ensured timely delivery of accurate orders and maintained cleanliness, upholding the restaurant's standards for hygiene and presentation
- Effectively communicated menu items and daily specials, utilizing persuasive techniques to enhance sales and provide personalized dining experiences for guests.
Associate Level 4
IN-N-OUT
01.2016 - 01.2019
- Consistently showed flexibility and followed supervisor instructions well, always doing better than expected in a fast-paced setting
- Worked well with teammates in tough situations, creating a friendly atmosphere and making sure things ran smoothly during busy times
- Proficiently handled drive-thru and inside register transactions, accurately processing orders and payments with efficiency and precision
- Prepared food items within stringent timeframes while maintaining quality standards, contributing to the restaurant's reputation for prompt and delicious service.
Education
No Degree - Speech Pathology
Santa Ana College
Santa Ana, CA06.2026
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Clear and effective communication
Timeline
Bartender
Havana House Cuban Cigars
02.2023 - 12.2023
Server
Lazy Dog
02.2022 - 02.2023
Server/Host
Javier's
07.2021 - 03.2022
Server/Hostess
The Chicken Koop
03.2019 - 01.2020
Associate Level 4
IN-N-OUT
01.2016 - 01.2019
No Degree - Speech Pathology
Santa Ana College
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