Lydia Hamandishe
Calgary,AB
Summary
Accomplished Project Manager with a proven track record at Self Employed Services, enhancing project efficiency and client satisfaction. Expert in project planning and development, coupled with exceptional communication skills, ensured the timely delivery of high-quality results. Achieved significant improvements in team collaboration and customer service, demonstrating a strong ability to meet and exceed organizational goals.
Overview
24
24
years of professional experience
Work History
Project Manager
Self Employed Services
01.2015 - 12.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
Nurse Aide
Baines Clinic
01.2014 - 12.2014
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Assisted patients with mobility issues in areas such as beds, wheelchair usage, and automobile travel.
- Facilitated seamless transitions between shifts by delivering thorough reports on patients'' status at shift handover meetings.
- Improved patient mobility by assisting with range-of-motion exercises, ambulation, and transfers.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Receptionist Administrator
Quality International Hotel
12.2006 - 12.2013
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Completed bi-weekly payroll for 30 employees
Contact Center Team Leader
Tenpin LTD
01.2006 - 11.2012
- Increased contact center efficiency by streamlining processes and optimizing workflows.
- Boosted team morale and productivity with motivational techniques and clear communication of expectations.
- Ensured quality service delivery by monitoring calls, providing feedback, and addressing areas for improvement.
- Improved team performance by conducting regular training sessions and sharing industry best practices.
- Resolved escalated customer complaints swiftly, demonstrating empathy towards customers'' concerns while finding mutually agreeable solutions.
- Reduced employee turnover by creating a supportive work environment that fostered professional growth and development.
- Implemented new call scripts to improve consistency in messaging and drive positive customer interactions.
- Facilitated seamless transitions during organizational changes, ensuring minimal disruptions in service delivery and maintaining high levels of employee engagement
- Supervised 30 call center staff in providing excellent customer service to callers requiring assistance for housing issues.
Sales Associate
Fresca Holdings
01.2000 - 12.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Associate of Arts -
EDI
London Institute Associate of Arts -
Alison
03.
Associate of Arts -
Thirdforce
London InstistuteAssociate of Arts -
Pitman Qualification
London Institute 11.1995
High School Diploma -
Mufakose Sec School
Chiredzi11.1993
Skills
- Project Management
- Project Planning
- Project planning and development
- Project Scheduling
Accomplishments
- Improved customer satisfaction ratings by 90% by doing a customer follow ap survey
Languages
English
Full Professional
Swahili
Professional Working
Shona
Professional Working
Reading and Travelling
Ultimately travelling is a an amazing way to gain knowledge about the world while also developing ourselves on a personal level, It helps us build life experience and helps us become a better versions of our selves Reading has helped me on my communications skills , vocabulary, It gives gives you mental stimulations', knowledge and stress reductions just to name a few
Additional Information
Iam am a hard worker passionate, consistent and disciplined, I love challenges and i have the will to succeed , very motivated and have the ability to learn fast . Am looking for a job that wil allow me to grow as a person and employee and advance my career /experience in a position that allows that I can work under pressure and an excellent problem solver.
Timeline
Project Manager
Self Employed Services
01.2015 - 12.2023
Nurse Aide
Baines Clinic
01.2014 - 12.2014
Receptionist Administrator
Quality International Hotel
12.2006 - 12.2013
Contact Center Team Leader
Tenpin LTD
01.2006 - 11.2012
Sales Associate
Fresca Holdings
01.2000 - 12.2005
Associate of Arts -
EDI
Associate of Arts -
Alison
Associate of Arts -
Thirdforce
Associate of Arts -
Pitman Qualification
High School Diploma -
Mufakose Sec School
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