Lydia Espinoza
Montebello
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
3
3
Certifications
Work History
Lead Medical Assistant
Cedars-Sinai Orthopedics
Marina del Rey
07.2023 - Current
- Lead huddles to monitor, assess, and evaluate department workflow and monitor staff/scheduling coverage.
- Train new medical assistants on procedures and office protocols.
- Guide patients to the room, collect and document patient medical history, record vital signs, current medications, and enter information in the electronic medical record accurately for the physician or other clinical staff to review.
- Managed inventory of medical supplies and placed orders as needed.
- Educate patients on treatment plans, medications, and follow-up care.
- Set up exam room/procedure rooms, clean and stock examination rooms with medical supplies.
- Respond quickly and efficiently to emergency situations within the healthcare facility.
- Conduct regular quality assurance checks to ensure that all safety protocols are being followed properly.
- Communicate effectively with patients regarding their health concerns or questions about treatment options.
- Assist patients with registration, new patient paperwork and check-out process.
- Perform administrative duties such as filing, scanning in EMR.
- Assist front office operations, including scheduling patient appointments and managing patient records.
- Clean and maintain medical equipment following procedures and standards.
- Answer phones, schedule appointments, triage calls, and greet patients.
- Change dressings on wounds to prevent infection and check for healing.
- Check in-basket messages via EHR (Epic) and respond accordingly ensuring I follow HIPPA.
Senior Medical Assistant
Cedars-Sinai Orthopedics
Marina del Rey
07.2022 - 06.2023
- Assisted physicians with patient examinations and procedures.
- Managed patient scheduling and coordinated follow-up appointments.
- Maintained accurate medical records and updated patient information.
- Performed patient assessments, including taking vital signs and medical histories.
- Communicated effectively with other healthcare professionals regarding patient care plans.
- Collected specimens for laboratory testing according to established protocols.
- Acted as a liaison between patients and physicians regarding test results and treatment plans.
- Ensured that all clinical areas were adequately stocked with necessary supplies.
- Assisted in ordering supplies, and maintaining equipment inventory.
- Assisted in coordinating referrals to specialists when necessary.
- Provided assistance to physicians during examinations, treatments and minor surgeries.
- Performed administrative duties such as scheduling appointments, answering phones, and filing/scanning documents EMR (Epic).
- Monitored medication refills and prescription renewals requested by physician or other healthcare provider.
Medical Assistant
Cedars-Sinai Multi-Specialty
Marina del Rey
07.2017 - 06.2022
- Prepared and maintained accurate patient records in electronic health systems (Epic).
- Administered medications and vaccinations following established protocols.
- Assisted healthcare providers with patient examinations and medical procedures.
- Regulated front and back office workflow using an EMR system, answered all incoming calls.
- Communicated with insurance companies for primary care and specialty clinics.
- Responded to patient messages.
Patient Service Representative
Cedars-Sinai Internal Medicine
Marina del Rey
02.2005 - 06.2017
- Greeted patients and visitors with professionalism and warmth.
- Scheduled appointments and managed patient inquiries efficiently.
- Processed patient registrations and updated health records accurately.
- Handled insurance verifications and addressed billing questions promptly.
- Maintained a clean and organized reception area for optimal service.
- Utilized electronic health record systems to track patient information securely.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Registered patients by verifying records to update computer system and patient charts.
- Performed administrative duties such as filing, faxing, photocopying.
- Ensured all necessary paperwork was completed prior to patient visits.
- Obtained proper authorization and identification to release confidential medical records.
- Informed patients about payment options, billing policies, and procedures related to their visit or procedure.
- Ran credit card batches and balanced deposits on daily basis.
Education
High School Diploma -
Downey Adult School
Downey, CA05-2022
Medical Assistant
United Education Institute
Huntington Park, CA07-2001
Skills
- Proficient with EMR (Epic) software
- Customer Service
- HIPPA compliance
- Team Leadership
- Time management
- Problem solving
- Critical thinking
- Clinical flow management
- Professionalism and ethics
- Medical terminology proficiency
- Medical office administration
- Conflict resolution
- Electronic health records
- Reliable team player
- Phlebotomy
- Simple dressings
Languages
English
Professional
Spanish
Professional
Certification
Basic Life Support (BLS)
Timeline
Lead Medical Assistant
Cedars-Sinai Orthopedics
07.2023 - Current
Senior Medical Assistant
Cedars-Sinai Orthopedics
07.2022 - 06.2023
Medical Assistant
Cedars-Sinai Multi-Specialty
07.2017 - 06.2022
Patient Service Representative
Cedars-Sinai Internal Medicine
02.2005 - 06.2017
High School Diploma -
Downey Adult School
Medical Assistant
United Education Institute