Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
References
Timeline
Generic

Lydia Boustead

Welland,Ontario

Summary

Enthusiastic employee who is willing to take on any task to help the workplace succeed. Pleasant, hardworking and a great team player and reliable employee.

Customer service-oriented and committed to quality.

Pursuing a role where I can grow and my hard work and dedication will be highly valued.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Student Esthetician

Niagara College
09.2022 - Current
  • Performed facial extractions for blackhead removals.
  • Performed facials and other treatments such as manicures, pedicures, waxing, as well as lash and brow tinting.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Demonstrated thorough knowledge of all salon products and services.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results
  • Assessed and accommodated guests needs
  • Maintained esthetics inventory and supplies for all 3 labs
  • Handled customer inquiries and suggestions courteously and professionally.
  • Updated client information to maintain accurate customer records.

Cash/front attendant

7 Eleven
03.2022 - Current
  • Checking ID’s for scratch and lotto sales as well as checking ID for cigarette/tobacco/vaping products
  • Cashing out gasoline sales, prepaying inside to pump outside as well as ensuring nobody drives off without paying
  • Ensuring no theft takes place
  • Maintaining a fully stocked hot case and roller grill set up
  • Cooking food per customer request and ensuring all food is cooked properly and at proper temperature
  • Ensuring coffee is brewed, hot and fresh
  • Ensuring that cups, lids, sugar and creams are fully stocked
  • Ensuring that the cappuccino/hot chocolate machine is full, working properly and cleaned
  • Doing daily shift related tasks
  • Changing all garbages inside and outside the store and disposing them properly
  • Stocking the cooler ensuring everything is code dated and rotated properly (oldest to newest) products such as milk, Pepsi and Coca Cola products, Redbull and Monster products
  • Doing temperature logs multiple times throughout shift ensuring everything is functioning properly (ice cooler, ice cream display case, open air cases, cheese/chili dispenser, hot case, roller grills, ovens, coffee brewer and hot water dispenser, freezer vault, cooler etc
  • Baking the store brand cookies and packaging them properly
  • Code dated, stickers/labels, etc
  • Ensuring the store is clean and safe
  • Sweeping and mopping the floors and underneath shelving units
  • Wiping down countertops with sanitizer
  • Ensuring any glass displays are clean and not foggy/greasy
  • Ensuring public bathroom is safe for everyone at all times for use
  • Cleaning the parking lot of the store, sweeping up cigarette butts and disposing of garbage litter
  • Properly disposing of used needles from alleyway between the store
  • Changing out windshield cleaner fluid in buckets at gas pumps, washing out and drying the squeegee
  • Cleaning outside debit/gas pump display (spider webs etc)
  • Performing “shift change” (store is 24/7 so never closed we have to do shift changes at certain times a day to ensure we are not out money etc) at delegated times
  • Closing down the cash register/till, counting money in till, printing out cash and debit sales reports, printing out lottery sale reports, as well as counting lottery that is to be sold/activated, printing out gasoline sale reports, then writing all the information down and calculating and losses or discrepancies in numbers than logging all information into the online system.

Overnight stocking associate

Dollarama
  • Unpacking skids, labeling and storing boxes in the back room according to what section it belongs to
  • Stocking items in shelves in a organized manner, sweeping floors at the end of each night
  • Rearrange and move aisles according to sheet from general manager
  • Cashing out customers in a timely and efficient manner, wrapping any fragile items in paper to prevent Damages, paging for security scans, opening and closing tills.

Customer Fulfillment associate and omni dispatcher

Walmart
  • Filling online orders placed over the official Walmart app or DoorDash in an efficient and timely manner and then storing them in the correct spot until customer arrival (cold and chilled items in the cooler, frozen items in the freezer, etc.)
  • Picking only items that are up to standard (not damaged, expired or rotten.)
  • Labeling bins with corresponding stickers
  • (Order number, substituted item, fragile item etc.) (Omni) Dispensing orders to customers or certified DoorDash drivers in a timely manner at the designated pickup time selected by the customer
  • Ensuring ordered items are up to customer standards
  • Answering phones regarding customer online order pickups; getting their name and finding their order in our system so that the order may be collected from the designated storage areas
  • Answering phones to help with customer complaints or issues
  • (Unsatisfied customers, refunds, online order help etc)
  • Occasionally helping the floor team stock skids/items into the correct aisle and shelving units (all departments, frozen, meat, general, fashion and fashions, seasonal.)

Education

Graduated -

Centennial Secondary School
Welland, Ontario

Currently enrolled in esthetician course -

Niagara colleges

Skills

  • Able to work alone and or with others
  • Passionate to help customers, and always willing to go above and beyond
  • Order Fulfillment
  • Inventory Management
  • Attention to Detail
  • Product Knowledge
  • Cash Flow Management
  • Paperwork Processing
  • Guest Services Expertise
  • Public Health Codes Knowledge
  • Visual Merchandising
  • Spa equipment operation
  • Anatomy and physiology understanding
  • Microdermabrasion techniques
  • Adaptable communication style

Certification

  • Microsoft Word Specialist
  • Powerpoint Specialist
  • Excel Specialist
  • Managing Food safety certificate (08/22/19 - 08/12/24)
  • Smart serve certified (07/2020)

Volunteer Experience

Wesley Robins Retirement Village, Labour/grounds work, 40 hours plus

References

  • Shannon Bloor, Manager/associate at Dollarama, +1 (289) 244-5880
  • Natasha Ochoa, Manager/associate at Walmart, +1 (905) 733-8883, tasha.ochoa@icloud.com

Timeline

Student Esthetician

Niagara College
09.2022 - Current

Cash/front attendant

7 Eleven
03.2022 - Current

Overnight stocking associate

Dollarama

Customer Fulfillment associate and omni dispatcher

Walmart

Graduated -

Centennial Secondary School

Currently enrolled in esthetician course -

Niagara colleges

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Lydia Boustead