Lydia Alikoba
Greater Toronto Area ,Ontario
Summary
Knowledgeable and result oriented Ticketing Agent with more than 10 years of experience in handling airline reservations, solving booking issues and providing exceptional support to customers. Well-organized with excellent multi-tasking, time management and great communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Reservations & Ticketing Agent
KLM Royal Dutch Airlines
04.2010 - 02.2023
- Handled reservations and ticketing for walk -ins, phone calls and online bookings.
- Issued new tickets, revalidations and ticket reissues after making correct fare calculations and fare rules.
- Handled customer inquiries and complaints in a professional and timely manner, maintaining a very high customer satisfaction.
Reservations Agent
FLY540 Aviation
02.2009 - 03.2010
- Handled reservations and tickets for walk-in customers, phone calls and Travel Agents with booking issues.
- Managed Travel Agents incentives, Customer Care Service and out door sales among the corporate customers
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
Education
Diploma - Travel & Tourism Consultant - Airfare Construction And Complex Ticket Exchanges/reissuance
IATA Training & Development Institute
Montreal, QC09.2019
Diploma - Foundation In Travel And Tourism - Essential Knowledge & Skills For A Travel Agent
IATA Training & Development Institute
Montreal, QC09.2012
IATA Diploma - International Air Cargo Rating - Advanced Calculation of Rates & Charges
IATA Training & Development Institute
Montreal, QC04.2009
Diploma IATA/FIATA Introductory Course - Basic Rules & Procedures For Cargo Agents
IATA Training & Development Institute
Montreal, QC10.2008
Bachelor Of Arts In Education - Economics
Kyambogo University
Kampala - Uganda 07.2004
Skills
- Ticketing Management - Expert
- Customer Service - Expert
- Computer Skills - Expert in Amadeus & Oscar booking engine for AIRFRANCE/KLM
- Problem Solving - Expert
- Communication Skills - Expert
Languages
English
Elementary
Certification
- Certificate in Amadeus Functionality Training
- AIRFRANCE/KLM Certificates in Selling & Changing a Ticket Levels 1,2 & 3
- KLM Certificate of Care Team Member Training
- Certificate in Identity Fraud and Document Awareness Training.
- Certificate in Detection of Fraudulent Documents and Importers
Timeline
Reservations & Ticketing Agent
KLM Royal Dutch Airlines
04.2010 - 02.2023
Reservations Agent
FLY540 Aviation
02.2009 - 03.2010
Diploma - Travel & Tourism Consultant - Airfare Construction And Complex Ticket Exchanges/reissuance
IATA Training & Development Institute
Diploma - Foundation In Travel And Tourism - Essential Knowledge & Skills For A Travel Agent
IATA Training & Development Institute
IATA Diploma - International Air Cargo Rating - Advanced Calculation of Rates & Charges
IATA Training & Development Institute
Diploma IATA/FIATA Introductory Course - Basic Rules & Procedures For Cargo Agents
IATA Training & Development Institute
Bachelor Of Arts In Education - Economics
Kyambogo University
- Certificate in Amadeus Functionality Training
- AIRFRANCE/KLM Certificates in Selling & Changing a Ticket Levels 1,2 & 3
- KLM Certificate of Care Team Member Training
- Certificate in Identity Fraud and Document Awareness Training.
- Certificate in Detection of Fraudulent Documents and Importers
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