LYDIA ADDAE-BOAHENE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Research Assistant
Queen's University
09.2022 - Current
- Worked both independently and collaboratively in fast-paced environment.
- Completed administrative and research duties per professor request.
- Partnered with research team to strategize research and develop specific plans.
- Conducted thorough literature reviews to better understand research topics and prepare for studies.
- Reviewed documents and data to identify trends and patterns.
- Maintained up-to-date records of research activities and results for future reference.
TEACHING ASSISTANT
Queen's University
09.2020 - Current
- Delivered a range of teaching and assessmentactivities including tutorials directed towards thedelivery of subjects at undergraduate level
- Participated in the assessment process using avariety of methods and techniques and provideeffective, timely, and appropriate feedback tostudents to support their learning
- Applied departmental processes related to peeradvising/mentoring
- Checked assignments, proctored tests, andprovided grades according to universitystandards.
CLIENT SERVICE COORDINATOR
Market Force
01.2006 - 01.2020
- Led process improvement and problem-solvingefforts to create standard procedures andescalation policy for customer support team
- Executed and devised business developmentstrategies to attract and acquire new clientsusing content marketing, cold-calling andnetworking
- Developed documentation and logs ofimplemented solutions and generated andsubmitted reports
- Resolved concerns with products or services tohelp with retention and drive sales
- Coordinated with operations staff to resolveservice problems and boost client satisfaction
- Program
- Planning Excellent
CUSTOMER SERVICE REPRESENTATIVE
Market Force Information
08.2016 - 08.2017
- Provided primary customer support to internaland external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressingcustomer needs and resolving concerns
- Liaised with customers, management and salesteam to better understand customer needs andrecommend appropriate solutions
- Answered constant flow of customer calls withminimal wait times
- Offered advice and assistance to customers,paying attention to special needs or wants.
FUNDRAISER/CAMPAIGN LEADER
Donorworx, World Vision
01.2014 - 01.2016
- Coached, trained, and encouraged newemployees
- Consistently maintained fundraising goalsaccording to financial need of the client, andmet fundraising objectives set out by Donorworxand World Vision
- Developed performance plans and evaluationsfor each team member
- Key Accomplishments: Promoted awareness ofthe purpose and benefits of Donorworxfundraising program
- Collected pledges and funds from contributors,recording all expenses incurred and assistancesreceived
- Responded to all donor request and addressedall donor interactions providing excellentcustomer service and increasing donorretention.
Education
Master of Arts - Environmental Studies
QUEEN'S UNIVERSITY
KINGSTON, ONMaster of Arts - Development Practice
THE UNIVERSITY oF WINNIPEG | WINNIPEG
Bachelor of Science - Environment
CENTRAL UNIVERSITY COLLEGE
Skills
- Project Management
- Program Development and Implementation
- Sustainability Research
- Strategic Planning
- Research and Analysis
- Research Project Design
- Community Outreach
Timeline
Research Assistant
Queen's University
09.2022 - Current
TEACHING ASSISTANT
Queen's University
09.2020 - Current
CUSTOMER SERVICE REPRESENTATIVE
Market Force Information
08.2016 - 08.2017
FUNDRAISER/CAMPAIGN LEADER
Donorworx, World Vision
01.2014 - 01.2016
CLIENT SERVICE COORDINATOR
Market Force
01.2006 - 01.2020
Master of Arts - Environmental Studies
QUEEN'S UNIVERSITY
Master of Arts - Development Practice
THE UNIVERSITY oF WINNIPEG | WINNIPEG
Bachelor of Science - Environment
CENTRAL UNIVERSITY COLLEGE
Similar Profiles
Lloyd Mackinnon, PhDLloyd Mackinnon, PhD
Postdoctoral Researcher at Queen's UniversityPostdoctoral Researcher at Queen's University
Maggie OxfordMaggie Oxford
Teaching Assistant at Queen's UniversityTeaching Assistant at Queen's University
Metin AkMetin Ak
Teacher's Assistant at Queen's UniversityTeacher's Assistant at Queen's University
EMMA BURKEEMMA BURKE
Teaching Assistant - PAID - 5hs/week X 30wks at Queen's UniversityTeaching Assistant - PAID - 5hs/week X 30wks at Queen's University
Sofia M. HernandezSofia M. Hernandez
Research Assistant at Texas A&M University, Department of GeoscienceResearch Assistant at Texas A&M University, Department of Geoscience