Lya Ogletree
Ventura
Summary
Developed strong customer service and sales skills in fast-paced sales environment. Successfully built and maintained client relationships and consistently met sales goals. following up with clients to ensure a long lasting satisfied relationship. Seeking to leverage these transferrable skills in new role, bringing focus on customer satisfaction and help to the community with endless growth.
Overview
6
6
years of professional experience
Work History
Bartender
Limon Y Sal
05.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Wheeled Vehicle Mechanic (91B)
The United States Army Reserves
06.2019 - 06.2025
- Ensured mission success by maintaining and repairing critical support vehicles such as ambulances, cargo trucks, and fuel tankers.
- Sustained vehicle functionality during deployments by performing field expedient repairs under challenging conditions.
- Increased unit readiness by troubleshooting, diagnosing, and repairing mechanical issues promptly and efficiently.
Beverage Cart Attendant
The Ojai Valley Inn
06.2022 - 05.2024
- Collaborated with fellow team members to create a welcoming atmosphere for guests on the golf course.
- Demonstrated adaptability by working efficiently during high-traffic times while still providing attentive service to patrons.
- Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
- Greeted guests and inquired into beverage choices.
- Contributed to positive guest experiences by quickly addressing concerns or complaints in a professional manner.
- Enhanced customer satisfaction by providing exceptional service and product knowledge to guests.
- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
Product Specialist /New Car Sales Associate
Shaver Automotive
09.2021 - 06.2022
- Assisted with test drives and demonstrations of the vehicle
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Taking into account the customers needs and desires to find the best vehicle suited for them
- Regularly following up with previous customers to ensure their satisfaction
Elderly Caregiver
Cypress
05.2021 - 09.2021
- Offered companionship and kindness to elderly patients.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
- maintained a healthy relationship with family members of the client to ensure an easy transition into an elderly home
Elderly Caregiver
The Artesian of Ojai
03.2021 - 05.2021
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Provided safe mobility support to help patients move around personal and public spaces.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported seniors during nighttime hours by providing assistance and comfort, ensuring a restful night''s sleep.
Caregiver
The Gables of Ojai
01.2021 - 03.2021
- Cleaned house, ran errands, and managed laundry
- Plated meals and assisted residents to the dining room
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Completed regular check-ins and progress report for each client.
Waitress/ Foodrunner/Restaurant Hostess
Texas Roadhouse
08.2020 - 12.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
Ventura High School
Ventura, CA06-2018
Skills
- Customer service
- Highly reliable
- Relationship Building
- Social Networking
- Conflict Resolution
- Integrity
- Problem solving
- Time management
- Salesmanship
- Friendly, positive attitude
- Excellent communication
- Active listening
Timeline
Bartender
Limon Y Sal
05.2024 - Current
Beverage Cart Attendant
The Ojai Valley Inn
06.2022 - 05.2024
Product Specialist /New Car Sales Associate
Shaver Automotive
09.2021 - 06.2022
Elderly Caregiver
Cypress
05.2021 - 09.2021
Elderly Caregiver
The Artesian of Ojai
03.2021 - 05.2021
Caregiver
The Gables of Ojai
01.2021 - 03.2021
Waitress/ Foodrunner/Restaurant Hostess
Texas Roadhouse
08.2020 - 12.2020
Wheeled Vehicle Mechanic (91B)
The United States Army Reserves
06.2019 - 06.2025
High School Diploma -
Ventura High School
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