Leah Fancey
Fredericton,NB
Summary
Experienced leader in social inclusion and community development, most recently with the Government of New Brunswick, where I managed a provincial pilot project supporting underserved communities. I am passionate about driving meaningful change and fostering community engagement. My education, combined with diverse experience in both start-ups and established organizations, has sharpened my skills in collaborative problem-solving, relationship building, and project management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inclusion Specialist
Government of New Brunswick
05.2024 - Current
- Led the development of the Community Resource Hub in libraries, providing essential services and information to vulnerable populations.
- Cultivated partnerships with 40+ organizations to identify gaps in low-barrier services, enhancing the library’s role as a community resource.
- Created key resource materials ensuring equitable access for underserved communities.
- Conducted research and produced a comprehensive report with best practices for provincial library systems, promoting sustainability in community resource initiatives.
- Delivered training to library staff on the Community Resource Hub’s importance, equipping them to navigate social issues effectively.
- Organized specialized training sessions in crisis intervention and resource navigation, empowering staff to support patrons facing complex challenges.
- Facilitated ongoing evaluations of the Community Resource Hub to ensure it meets evolving community needs, fostering continuous improvement.
Student Researcher & Consultant
New Brunswick Non-Profit Housing Association
09.2023 - 05.2024
- Conducted interviews with non-profit housing board members in New Brunswick and performed a jurisdictional scan of Atlantic provinces to gather qualitative data and benchmark recruitment best practices.
- Analyzed and interpreted data to develop a report for NBNPHA outlining key challenges, best practices, and recommendations to enhance board engagement.
- Collaborated with a research team to foster teamwork and innovative solutions to address the housing crisis in the region.
Conservation Intern
Vava'u Environmental Protection Association
05.2023 - 08.2023
- Conducted invasive species management and environmental surveys, contributing to the preservation of local ecosystems in the Kingdom of Tonga.
- Developed and implemented educational programming and community events to raise awareness about conservation practices among local populations.
- Collaborated effectively with a diverse team of Tongan colleagues, overcoming language and cultural barriers to achieve common conservation goals.
- Engaged in cross-cultural community living, residing in local homesteads to enhance cultural understanding and strengthen community ties.
- Designed and facilitated leadership training initiatives for Tongan co-workers, fostering skills development and promoting sustainable leadership practices within the team.
Communications Officer
L'Arche Fredericton
05.2022 - 12.2022
- Enhanced brand awareness by developing and executing strategic communication plans.
- Assisted in planning community events that fostered engagement for adults with intellectual disabilities.
- Promoted community engagement through storytelling campaigns that showcased the experiences and achievements of individuals, strengthening community ties and encouraging support for L'Arche’s mission.
Client Relations and Communications Manager
College Pro
05.2022 - 09.2022
- Improved social media presence with tailored content strategies for each platform, resulting in higher audience engagement.
- Enhanced executive communication by efficiently managing calendars, emails, phone calls, and appointment scheduling.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Shift Supervisor
The Hangout
09.2019 - 06.2020
- Assisted Owner/Operator in Grand Opening of new food/beverage establishment.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Fitting Specialist
Victoria's Secret & PINK
09.2015 - 06.2020
- Supported management team as crew sales lead and trained new employees in bra fitting, sales, and customer service best practices.
- Understood organizational and individual goals as part of overall understanding of the strategic plan to achieve company goals.
- Consistently maintained top performance in a number of transactions and sales totals while providing a positive customer experience.
Education
BPhil - Interdisciplinary Leadership Studies
University of New Brunswick's Renaissance College
Fredericton, NB04.2025
Skills
Cultural Competency
Social Inclusion
Team Collaboration
Relationship Building
Ethical Leadership
Excellent Communication
Decision-Making
Project Management
Certification
- Certificate of International Internship, University of New Brunswick - January, 2024
- Introduction to Project Management in the Public Service, Apolitical - September, 2024
- How to Influence Upward in Public Service, Apolitical - September, 2024
Volunteer Experience
- Event Committee Member, Renaissance College Society - 01/2023-Present
- Peer Mentor, University of New Brunswick - 09/2023-05/2024
- Marketing Manager, NL Eats - 02/2020 to 07/2021
- Food Bank Operations, NL Eats - 07/2020 to 07/2021
- Causes for Concern Member, Mount Pearl Senior High - 2017 to 2018
Timeline
Inclusion Specialist
Government of New Brunswick
05.2024 - Current
Student Researcher & Consultant
New Brunswick Non-Profit Housing Association
09.2023 - 05.2024
Conservation Intern
Vava'u Environmental Protection Association
05.2023 - 08.2023
Communications Officer
L'Arche Fredericton
05.2022 - 12.2022
Client Relations and Communications Manager
College Pro
05.2022 - 09.2022
Shift Supervisor
The Hangout
09.2019 - 06.2020
Fitting Specialist
Victoria's Secret & PINK
09.2015 - 06.2020
- Certificate of International Internship, University of New Brunswick - January, 2024
- Introduction to Project Management in the Public Service, Apolitical - September, 2024
- How to Influence Upward in Public Service, Apolitical - September, 2024
BPhil - Interdisciplinary Leadership Studies
University of New Brunswick's Renaissance College
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