Lívia Toniasso
Etobicoke,ON
Summary
Motivated, teamwork, accurate, ambitious, problem solving, resourceful. Past experiences have brought years of quality performance in customer support and supervisory roles. Detail-oriented team player with strong organizational skills. Hardworking and passionate job seeker ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
E-Commerce Specialist
Safdie & Co
12.2021 - 01.2023
- Assist Team members to monitoring inventorying levels.
- Processed and entered customer orders in the system, to deliver domestically and internationally.
- Managed E-Commerce Platforms on a daily basis: Amazon, Wayfair, Walmart, Home Depot, etc.
- Product Creation, Catalog Publishing, Inventory Update, Orders Fulfillment, Invoicing, Credit Notes (SAP).
- Backorder and ETA follow-ups.
- Developed and maintain technical product or service knowledge in order to explain features to customers and respond to questions about products or services.
- Updated and maintained accurate shipping and tracking sales records in vendor's system to ensure customer's needs.
- Corresponded with online customers to address questions or complaints about products, policies or shipping methods.
Customer Service Associate
TTEC/Booking.com
05.2021 - 12.2021
- Responsible for providing bilingual support via phone, email and chat.
- Focused on guiding and assisting partners how to utilize Booking.com platform and resolving demands with global hotels chains directors, hotel managers, front desk agents and other logistical support.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided excellent customer service, resolving issues quickly and maintaining long-term client relationships.
Research Department Supervisor
Michelin Plantations of Bahia
09.2016 - 03.2019
- Supported Research Department and reported to company directors as Supervisor of team of six individuals; developed strong communication and interpersonal skills.
- Created dynamic table to assess monthly rubber production statistics and compare it to past data and reports. SUM, INDEX, MATCH, VLOOKUP.
- Managed team of 5 employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted trainings and monitored proper safety requirements to ensure the safety of team.
- Maintained materials inventory and would submit purchase requisitions to management when needed.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Education
Certificate - Distribution And Logistics Management
Toronto Library
04.2023
Certificate - High Speed Project Management
Toronto Library
09.2021
Certificate - Keys To Effective Communication
Toronto Library
03.2021
Post - Project Management
Faveni Faculty
Brazil2021
Bachelor of Science - Agronomic Engineering
Federal University of Recôncavo of Bahia
Cruz Das Almas, Bahia, Brazil2016
Skills
- Great Communicator
- Organization Skills
- Attention to Detail
- Proficiency in Excel and MS Office
- Positive Mindset
- Customer Service
- Data Management and Order Fulfillment
- Relationship Management
Languages
- English
- Portuguese
- French
Timeline
E-Commerce Specialist
Safdie & Co
12.2021 - 01.2023
Customer Service Associate
TTEC/Booking.com
05.2021 - 12.2021
Research Department Supervisor
Michelin Plantations of Bahia
09.2016 - 03.2019
Certificate - Distribution And Logistics Management
Toronto Library
Certificate - High Speed Project Management
Toronto Library
Certificate - Keys To Effective Communication
Toronto Library
Post - Project Management
Faveni Faculty
Bachelor of Science - Agronomic Engineering
Federal University of Recôncavo of Bahia
Similar Profiles
Donald PierceDonald Pierce
Information Technology Manager at Safdie ArchitectsInformation Technology Manager at Safdie Architects
Alyssa K N PennellAlyssa K N Pennell
Tutor at Self Employed ServicesTutor at Self Employed Services
Heather KostermanHeather Kosterman
City Letter Carrier at Canada PostCity Letter Carrier at Canada Post