Lívia Garcia Perez

Greeting customers in a timely, professional, and pleasant manner. Ensuring all tables and silverware were placed neatly and everything was tidy and clean. Benefit from outstanding menu knowledge to advise customers and upsell menu items. Spotlighting dishes and accurately taking customer orders. Provide excellent customer service and recommend food or drink pairing their choices. Ensure tables are enjoying their meals and take action to correct any problems. Collect payments from tables. Setting tables throughout the shift and keeping the side station stocked and organized.

Based on the search history and previous communications with clients, working diligently to qualify incoming leads over phone/text/email. Managing activities through CRM Systems, prospecting from an enormous database of past and new clients, and detailed and attentively converting them into leads. Dealing with a high volume of outbound phone calls, emails, and texting to revive leads. Constantly following up with clients, setting up important present and future tasks, and quickly and effectively handling leads generated by marketing activities and action plans.
Working with high standards ethics and being passionate about exceptional service quality. Ability to multi-task, prioritize, and adapt to a changing environment and operational and tech innovations. Process-oriented, such as providing a daily and monthly report of lead follow-up tracking, appointments, and all types of communication and strong phone presence with excellent communication and organization skills.

Welcoming guests, setting up the restaurant, and booking reservations over the phone, on top of basic server tasks. Prioritize and develop friendly, dynamic, and enthusiastic relationships with regulars, memorizing their preferences, and sending accurate orders to the bar and kitchen, ensuring quality and extra attention to food allergies and special requests.
Protect the establishment, staff, and guests by following sanitation, safety, and AGLC rules and ensuring that Sheraton's high-quality food and service standards are met and exceeded. Aiming for a unique and memorable experience in a fast-paced and lively environment.
Departments: Fionn MacCool's Irish Pub and Banquets

Interact and cooperate with clients (buyers and sellers), team members of RE/MAX First, and business partners, as measurements professionals, photographers, video makers, and Real Estate agents (internal and external). Manage documentation (including the coming soon program, commitment to sell agreement, Covid-19 disclosure, FINTRAC, conditional sale disclosure instruction, mortgage verification, a notice of deposit, etc.; listings, offers, and closing sales).
Coordinate preparation of proposals and presentations – including content coordination, measurements, photos and videos, brochure requests, and the final project. Update and manage files on OneDrive, FUB, DocuSign, and Deal Tracker, tracking critical dates in listing sales, managing deals, and general office administration responsibilities.

Greeting guests, making them feel comfortable, and confirming online bookings and phone reservations. Offer appropriate seating arrangements. Present and explain a great variety of service options and menus. Responsible for setting up the dining room and the bar and organizing the main area. Cashing out at the end of each shift, taking to-go orders, and catering.

Coordinate a food station that offers breakfast and lunch options in a fast-paced, demanding, and dynamic environment. Preparing, organizing, cooking simple dishes, and restocking products. Responsible for assisting customers, ensuring they were satisfied with their meals and the entire experience.

Provide outstanding customer service and standardized operational procedures on food production, control, and schedule dry and fresh product deliveries with several distributors, guarantee safe transportation, and excellence in food hygiene.
Develop and manage the entire process, including food and labor costs, food safety, nutritional information, inventory, analysis performance, staff training, food preparation, and appropriate serving presentation.

Create, manage, execute, and coordinate the effect of communications and sales strategies, and build public relations and marketing materials, including website content and internal and external newsletters.
Coordinate and provide complete analytics reports on marketing and organizing promotional events in a highly demanding and fast environment, often dealing with variations in the following schedule and concise deadlines.

Manage the personal and professional agenda of the CEO, and prepare reports and presentations. Plan, administer, allocate and update the CEO about scheduling, cancellations, and client assessments.
Control payments of personal expenses and produce spreadsheets and personal/administrative documents. Serve as the primary point of contact for staff members and external clients on all matters relating to the CEO.
Work environment and activities demanded excellent organization skills, discretion, punctuality, and extreme professionalism.

Departments:
• Perfect Turn (Snowboarding & Skiing Classes)
• River House (Food & Beverage Services and Catering)

Provide ongoing administrative support to superior executives. Coordinate calendars, meetings, and events by managing daily operations and special projects, preparing reports and presentations, and providing internal and external communication.
Schedule, adjust, and finalize details for events arrangements and business development and organizing the company's event calendar, including thematic decor, catering, and administrative support (typing, file management, schedule control, and cost control spreadsheets). Serve as a primary point of contact for phone calls, addressing inquiries, and solving concerns.

Sell the company's products and several administrative duties, prepare commission and expense reports and coordinate with other team members to develop effective strategies to meet the sales targets.
Prepare weekly inventory by keeping accurate records of available products and absent ones, address updates to the management, process sales transactions, and receive payments.
Create awareness, promote special offers, and manage client relationships through all sales cycle stages. Guarantee that customers are delighted with the services offered and conduct post-sale follow-ups.