Summary
Overview
Work History
Education
Skills
Timeline
Generic

Luz Stella Ossa Ocampo

San Diego

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

26
26
years of professional experience

Work History

Retail Worker

Falabella
01.2018 - 01.2022
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
  • Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.

OFFICE ADMINISTRATIVE ASSISTANT

Servilima S.A.S.
01.2015 - 12.2017
  • Created and updated records and files to maintain document compliance
  • Updated spreadsheets & databases to track, analyze reports on performance and sales data
  • Responded to inquiries from callers seeking information
  • Provided clerical support to company employees by copying, faxing, and filing documents & maintained office supplies inventory.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

OFFICE ADMINISTRATIVE

Casa Agricola
08.1995 - 10.2014

Education

Bachelor of Science - Business Administration and Management

Universidad Santiago de Cali
Cali, Colombia

Postgraduate - Quality control & productivity

Universidad del Valle
Cali, Colombia

Skills

  • Spanish
  • Multitasking
  • Organization
  • Client confidentiality
  • Problem-solving abilities
  • Personal care assistance
  • Patience and Empathy
  • Reliability and punctuality
  • Store Cleaning
  • Professional Appearance
  • Stock replenishment
  • Merchandise Display
  • Customer Assistance
  • Customer Service
  • Friendly and Helpful
  • Reliable and Responsible

Timeline

Retail Worker

Falabella
01.2018 - 01.2022

OFFICE ADMINISTRATIVE ASSISTANT

Servilima S.A.S.
01.2015 - 12.2017

OFFICE ADMINISTRATIVE

Casa Agricola
08.1995 - 10.2014

Bachelor of Science - Business Administration and Management

Universidad Santiago de Cali

Postgraduate - Quality control & productivity

Universidad del Valle
Luz Stella Ossa Ocampo