- I have a passion for photography and editing photos
- Volunteering with youth sports programs as a [role]
- Swimming
- Kayaking
- Camping
- Growing herbs, vegetables, or fruits in home gardens
- Animal Care
- I enjoy cooking for friends and family gatherings
- Yoga
- Knitting and Crocheting
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Offering time and support to shelters for the homeless, women, and animals
- Bread Making
- Backpacking
- Enjoy experimenting with different ingredients and flavors in the kitchen
Luzmira Valenzuela
Customer Service And Hospitality Staff
Hamilton,ON
Summary
- Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service
- Dynamic professional recognized as an Airbnb Super Host, demonstrating expertise in customer service and effective complaint resolution. Track record of maintaining high standard of service and fostering positive guest experiences.
- Proficient in cash register operations and inventory management, fostering positive guest relations and community engagement.
- Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service; creating exceptional guest experiences through high-standard service, focusing on comfort, cleanliness, and, for management, operational efficiency. Key responsibilities include greeting guests, managing reservations, providing concierge services, housekeeping, serving food/drinks, and handling complaints. Committed to delivering exceptional guest experiences while managing high-pressure situations with ease.
- Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
- Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
2
2
Languages
6
6
Relevant experience communicate with clients
Work History
AIRBNB SUPER HOST
AIRBNB
01.2023 - 03.2024
- - Scan, bag and load purchases; process cash, check, credit card, coupon and voucher transactions; and manage daily till opening and closing procedures.
- - Developed positive relations with customers
- - Manage shift assignments
- - Handle register during high pressure
- - Greet customers and resolve customer inquiries
- - Responsible for dismantling, organizing, and cleaning register station after close.
Guest Service Administrator
Massage Addict Inc.
03.2022 - 05.2022
- Managed appointment scheduling for clients and therapists efficiently.
- Coordinated client intake and ensured accurate documentation.
- Provided customer support via phone, email, and in-person interactions.
- Assisted in maintaining inventory of supplies and equipment.
- Handled billing inquiries and processed payments accurately.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Performed data entry tasks into various databases including customer contact information.
- Provided administrative support to service team by preparing and maintaining records, documents, and reports.
- Scheduled customer appointments for the service team according to established procedures.
After School Facilitator
North York Community House
02.2023 - 05.2023
Provided after school activities and mental initiative for middle school students.
York University
12.2015 - 12.2017
- Company Overview: Library Services and Student Support
- Library Services and Student Support
- Provided fundraising support for student grants.
Education
B.A HONS. - HUMAN RIGHTS & EQUITY/WOMEN' S STUDIES
YORK UNIVERSITY
Toronto, ON2029
Associate of Arts - Family and Community Services
GEORGE BROWN COLLEGE
Toronto, ON05-2015
Skills
Cash register operations
Reservations management
Guest relations
Multitasking proficiency
Customer service
Server support
Telephone reception
Exceptional communication
Detail-oriented
Foreign language skills
Adaptable to change
Effective time management
Team player mentality
Reservations
First aid training
POS software
Up-selling techniques
Task prioritization
Customer engagement
Order accuracy
Verbal and written communication
Health standards
Takeout order processing
Online reservations
Strong interpersonal skills
Certification
To be re-certified:
Interests
Timeline
After School Facilitator
North York Community House
02.2023 - 05.2023
AIRBNB SUPER HOST
AIRBNB
01.2023 - 03.2024
Guest Service Administrator
Massage Addict Inc.
03.2022 - 05.2022
York University
12.2015 - 12.2017
B.A HONS. - HUMAN RIGHTS & EQUITY/WOMEN' S STUDIES
YORK UNIVERSITY
Associate of Arts - Family and Community Services
GEORGE BROWN COLLEGE
Roles And Responsibilities
- Scan, bag and load purchases; process cash, check, credit card, coupon and voucher transactions; and manage daily till opening and closing procedures.
- Developed positive relations with customers
- Manage shift assignments
- Handle register during high pressure
- Greet customers and resolve customer inquiries
- Responsible for dismantling, organizing, and cleaning register station after close.
Education
in Progress- B.A Liberal Arts GSWS, York University
Graduated; Community Worker, George Brown College
Languages
Spanish and Portuguese