Luz Aide Contreras Carvajal
Oceanside
Summary
Dynamic Collections Agent with proven success at Pinnacle Recovery Inc., excelling in payment arrangements and skip tracing. Recognized for consistently exceeding targets through strong negotiation skills and exceptional customer service. Adept at training staff and fostering team collaboration to enhance performance and achieve goals in fast-paced environments.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
14
14
years of professional experience
Work History
Collections Agent
Pinnacle Recovery Inc.
02.2015 - Current
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Trained new collections representatives on collections processes and incentivized team members to achieve production goals.
- Researched accounts and completed due diligence to resolve collection problems.
- Used skip tracing and other techniques to locate debtors.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Sales Associate
Ralph Lauren
10.2016 - 05.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to effectively build rapport and lasting relationships.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Store Manager
Everything Under 10 Dollars
02.2012 - 02.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
Sales Associate
Aeropostale Inc
11.2012 - 04.2013
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Education
No Degree - Business Administration
Palomar College
San Marcos, CA05-2017
Associate of Arts -
Miracosta College
Oceanside, CA08-2014
Oceanside High School
Oceanside, CA06-2011
Skills
- Payment arrangement
- Skip tracing
- Collections processing
- Account management
- Delinquent account management
- Billing procedures
- Staff development
- Fair debt practices
- Billing and collections best practices
- Goal orientation
- Collections
- Outbound calling
- Call center experience
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Associate
Ralph Lauren
10.2016 - 05.2018
Collections Agent
Pinnacle Recovery Inc.
02.2015 - Current
Sales Associate
Aeropostale Inc
11.2012 - 04.2013
Store Manager
Everything Under 10 Dollars
02.2012 - 02.2015
No Degree - Business Administration
Palomar College
Associate of Arts -
Miracosta College
Oceanside High School
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