Luz Zendejas
Bellflower
Summary
Results-oriented administrator with a strong track record in leadership, organization, and customer relations. Demonstrated ability to independently solve problems and effectively manage teams to handle diverse business requirements. Proven history of retaining clients and cultivating a talented staff. Self-motivated professional dedicated to driving success through efficient operations and exceptional service delivery.
Overview
7
7
years of professional experience
Work History
Billing Administrator
On Demand Contractors
09.2022 - Current
- Preparation of Project cost estimation & item rate analysis using QuickBooks.
- Overseeing the billing process and ensuring accurate and timely invoicing to customers.
- Leveraged technology tools for enhanced project tracking, reporting, and information sharing among team members
- Communicated with clients to clarify billing information and payment terms.
- Maintained accurate records of customer accounts and billing history.
Online Sales Manager
Best Buy
06.2020 - 09.2022
- Implemented behavior management strategies and maintaining a focused environment for all employees
- Participated in professional development opportunities to stay current on best practices in sales and improve techniques
- Monitoring sales progress, providing feedback to sales employees for assessment and improvement strategies
- Aided sales employees in designing and implementing sales plans to enhance sales performance
- Managed a team of sales representatives to ensure consistent achievement of monthly sales targets
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and fostering positive client relationships
Appliance Supervisor
Best Buy
03.2018 - 06.2020
- Carry out trackers, behavior logs, and other forms of documentation to manage documentation process and tracking of services offered to employees
- Provided effective support to sales employees and other staff in developing training learning, promotion reviews, and monitoring employees achievements
- Handled escalated customer issues professionally, resolving problems quickly to maintain positive brand reputation.
- Leveraged communication skills to facilitate employees in improving sales expectations
Education
Associate of Science - Business Administration
Long Beach City College
Long Beach, CA05.2017
High School Diploma - undefined
Paramount High School
Paramount, CA06.2016
Skills
- Invoice processing
- Accounts receivable management
- Payment tracking
- Bookkeeping
- Software integration
- Billing software proficiency
- Customer service
- Problem-solving
- Attention to detail
- Verbal and written communication
- Relationship building
- Client relationship management
Languages
Spanish - Native or Bilingual
Timeline
Billing Administrator
On Demand Contractors
09.2022 - Current
Online Sales Manager
Best Buy
06.2020 - 09.2022
Appliance Supervisor
Best Buy
03.2018 - 06.2020
High School Diploma - undefined
Paramount High School
Associate of Science - Business Administration
Long Beach City College
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