Luz Moreno
Brilliant General Maintenance
Santa Clara
2
Languages
16
years of professional experience
I will be a valuable asset to your company because I'm a fast learner, can work in a fast paced environment, leadership skills, self motivated, organized, team player, and a goal setter. I have the ability to multi-task and am skilled at completing daily assignments and contributing to team success. I adapt quickly to needs.
Work History
Operations Manager
4 Years 9 Months- Oversaw resource allocation to optimize workflow and reduce downtime across projects.
- Streamlined maintenance operations to enhance service delivery and client satisfaction.
- Developed training programs to improve team efficiency and operational knowledge.
- Implemented quality control measures to ensure compliance with industry standards.
Janitor
8 Months- Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
- Collected and disposed of waste, ensuring receptacles were emptied regularly.
- Reported damaged fixtures and building issues to maintain facility standards.
- Maintained cleanliness and functionality of bathrooms by scrubbing stalls, cleaning toilets, and organizing storage.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Notified superiors of damaged fixtures, dispensers and furniture or building issues.
- Transported trash and hazardous waste to the appropriate disposal area.
Owner
3 Years- Controlled day to day operations, including setting schedules and managing employees.
- Developed strategic partnerships to enhance collaboration and opportunities through remote and face to face networking.
- Managed daily business operations to ensure efficiency, including setting schedules and managing employees.
- Drove business growth through effective marketing, advertising, and social media strategies.
- Directed and coordinated activities of business's invoice.
Secretary
7 Years 9 Months- Maintained calendars, updating staff diaries with meetings and appointments to ensure efficient scheduling.
- Handled daily calls, managing multi-line telephone systems to address inquiries and relay messages promptly.
- Drafted and distributed routine correspondences, including bulk mailing.
- Monitored office equipment inventory, ensuring readiness and addressing malfunctions to minimize downtime.
- Supported staff and customer meetings, and created an agenda.
- Processed vendor invoices to ensure timely payments, verifying coding, and documenting sales in Excel.
- Sorted and distributed incoming mail and packages, packages, and faxes.
Education
High School diploma
Skills
Operations management
Project management
Document organization
Staff management
Staff training
Telephone management
Customer relations
Customer Service
Client relations
Business correspondence
File system management
Customer service
Record keeping
Microsoft Word
Phone receptionist
Team leadership
Operations oversight
Languages
English
Spanish
Timeline
Operations Manager
Brilliant General Maintenance
11.2021 - CurrentRead More
Janitor
Brilliant General Maintenance
01.2021 - 09.2021Read More
Owner
Universal Satellite
12.2017 - 12.2020Read More
Secretary
American Satellite
05.2010 - 02.2018Read More
Wilson High School
High School diploma
Read More