Luz Holman
San Diego
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
14
14
years of professional experience
Work History
Universal Associate Banker Teller
Chase Bank
02.2021 - 01.2025
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Customer Sales and Service Expert
24 Hour Fitness
05.2019 - 03.2020
- Engaged customers with interesting, informative presentations to highlight benefits and overcome objections.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Package Handler
FedEx
09.2018 - 04.2019
- Loaded completed orders on pallets according to delivery numbers.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Protected company inventory by maintaining and organizing storage areas.
Healthcare Coordinator
Southbay Health and Insurance Services
09.2016 - 04.2018
- Communicated scheduling information, appointment details and health reminders via telephone, mail and email.
- Helped patients navigate healthcare system and care options by educating on relevant subject areas and answering questions throughout treatment process.
- Encouraged patients to engage with community programs to develop community organization efforts.
Dispatcher
Harbor Collective
01.2011 - 06.2012
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
High School Diploma -
Montgomery High School
San Diego, CA05.2010
Skills
- Honest and Ethical
- Regulatory Compliance
- Verbal and Written Communication
Languages
Spanish
Professional
Contact
San Diego, CA 92114
Education and Training
San Diego, CA
Timeline
Universal Associate Banker Teller
Chase Bank
02.2021 - 01.2025
Customer Sales and Service Expert
24 Hour Fitness
05.2019 - 03.2020
Package Handler
FedEx
09.2018 - 04.2019
Healthcare Coordinator
Southbay Health and Insurance Services
09.2016 - 04.2018
Dispatcher
Harbor Collective
01.2011 - 06.2012
High School Diploma -
Montgomery High School
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