Luz Guzman Garcia
Santa Maria
Summary
Proven leader and customer service expert, demonstrated through a successful track record at Motel 6, where I enhanced customer satisfaction and resolved conflicts efficiently. Skilled in operating cash transactions with high accuracy and fostering positive customer relationships. Brings a strong work ethic, empathy, and a results-driven approach to exceed employer expectations.
Overview
1
1
year of professional experience
Work History
Cashier
La Favorita Market
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
El Rancho Discount
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Cashier
La Miramar Western Wear
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Manager
Motel 6
06.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
Associate of Arts - Sociology
Allan Hancock College
Santa Maria, CA06.2025
High School Diploma -
Santa Maria High School
Santa Maria, CA06.2021
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Manager
Motel 6
06.2023 - Current
Cashier
La Favorita Market
Cashier
El Rancho Discount
Cashier
La Miramar Western Wear
Associate of Arts - Sociology
Allan Hancock College
High School Diploma -
Santa Maria High School
Similar Profiles
Silvana Dias de LimaSilvana Dias de Lima
Secretária at Favorita Cultura & EsporteSecretária at Favorita Cultura & Esporte
Kassandra Rodriguez LunaKassandra Rodriguez Luna
Office Manager at La Charrita MarketOffice Manager at La Charrita Market
Felipe Agustin Issa CasaresFelipe Agustin Issa Casares
Font Desk Cashier at La Tienda Restaurant & MarketFont Desk Cashier at La Tienda Restaurant & Market