Luz Diaz
Greater Sudbury,ON
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
16
16
years of professional experience
Work History
Owner and Operator
Criadero La Panoja
10.2020 - Current
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Restaurant General Manager
Pucherito
02.2018 - 12.2022
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
Cook Supervisor
Catering Service
01.2008 - 09.2020
- Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
- Reduced food waste by carefully monitoring inventory levels and implementing proper storage practices.
- Ensured consistent food quality with strict adherence to recipes, portion control, and presentation standards.
Restaurant Owner
L`STREGA RISTORANTE
02.2010 - 11.2013
- Increased customer satisfaction by implementing high-quality service standards and staff training programs.
- Managed financial operations for streamlined efficiency, reducing overall expenses and maximizing profits.
Education
● Technichian - ● INDUSTRIAL HYGIENE AND SAFETY TECHNICIAN
Lasalle Foundation
Venezuela07.2022
Certificate of Technical Studies - Retail Meat Processing
SENA
Colombia10.2021
Certificate of Technical Studies - Food Chain Management
SENA
Colombia10.2021
Certificate of Technical Studies - Pastry Arts
SENA
Colombia09.2021
High School Diploma -
Andres Bello Educational Institute
Venezuela07.1999
3 Years - ● INDUSTRIAL RELATIONS
Andres Bello Catholic University
Venezuela07.2006
Skills
- Business Management
- Food Preparation
- Food Safety
- Budget Planning
- Order Management
- Operations Management
- Inventory Management
- Customer Engagement
- Purchasing
- Quality Control
- Portion Control
- Sanitation
- Inventory Control and Record Keeping
Languages
English
Limited Working
Spanish
Native or Bilingual
Volunteer Work:
Volunteering in soup kitchens, main kitchen and kitchen assistant, contributor, for groups of more than 100 children in vulnerable conditions in Colombia.
Timeline
Owner and Operator
Criadero La Panoja
10.2020 - Current
Restaurant General Manager
Pucherito
02.2018 - 12.2022
Restaurant Owner
L`STREGA RISTORANTE
02.2010 - 11.2013
Cook Supervisor
Catering Service
01.2008 - 09.2020
● Technichian - ● INDUSTRIAL HYGIENE AND SAFETY TECHNICIAN
Lasalle Foundation
Certificate of Technical Studies - Retail Meat Processing
SENA
Certificate of Technical Studies - Food Chain Management
SENA
Certificate of Technical Studies - Pastry Arts
SENA
High School Diploma -
Andres Bello Educational Institute
3 Years - ● INDUSTRIAL RELATIONS
Andres Bello Catholic University
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