Luz Campos
Vista
Summary
Proven professional with extensive experience in customer service and cash handling, notably at Arco Ampm. Demonstrates exceptional teamwork and communication abilities, enhancing customer satisfaction and fostering repeat business. Achieved high accuracy in transactions and effectively managed emergency situations, ensuring safety and compliance. Skilled in both conflict resolution and maintaining operational efficiency.
Overview
4
4
years of professional experience
Work History
Cashier
Arco Ampm
01.2024 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Ride Operator
Legoland California
02.2021 - 01.2024
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Managed emergency situations calmly, following established protocols to ensure guest safety and wellbeing.
- Inspected and maintained amusement park ride equipment in accordance with safety regulations.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Contributed to increased park attendance through consistently positive guest interactions and memorable ride experiences.
- Participated in ongoing training sessions, staying up-to-date on industry best practices and safety standards.
- Worked closely with security personnel on crowd management efforts during peak periods or special events at the amusement park.
- Improved guest experience by quickly addressing concerns and answering questions about ride operations.
- Contributed to positive park reviews by delivering exceptional guest service.
Education
Graduate Certificate - Medical Assistant
UEI College
Oceanside, CA05.2025
Diploma -
Foothills High School
San Marcos, CA06.2020
Skills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cleaning and sanitizing
- Cash handling
- Team collaboration
- Reliability and punctuality
- Written and verbal communication
- Professionalism and courtesy
- Issue resolution
- Attention to detail
- Reports and documents
- Clear communication
- Empathy and patience
- Basic math
- Honest and dependable
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Cashier
Arco Ampm
01.2024 - Current
Ride Operator
Legoland California
02.2021 - 01.2024
Graduate Certificate - Medical Assistant
UEI College
Diploma -
Foothills High School
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