Summary
Overview
Work History
Education
Skills
Additionalinformation - Keyqualifications
Languages
Timeline
Generic

Luxuan Feng

Burnaby,BC

Summary

Seeking the position of Mail Room Clerk to provide administrative support for the city of Surrey. Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.

Overview

8
8
years of professional experience

Work History

Housekeeping Houseperson

  • Delivered miscellaneous guest requests promptly and ensured guests had a memorable stay from the housekeeping side
  • Acted as the first point of contact on the radio in housekeeping regarding the requests for other departments
  • Housekeeping concerns were successfully resolved/ passed on to the appropriate personnel
  • Cleaned employees' locker room, restroom, housekeeping backspaces, hotel public areas, and the guest floor with Fairmont standards
  • The hotel successfully passed multiple LQA and Ecosure inspections
  • Picked up dirty lines, rags, garages, and dirty glasses from each floor and delivered clean linen, and amenities to each closet
  • Room Attendants were ensured to have clean linen/ equipment when starting the shift and set up the day for success
  • Provided guests with accurate daily information regarding the hotel directions, events, and activities
  • Assisted room attendants with the completion of room cleaning such as bed makeup, carpet stain removal, and furniture move
  • Assisted managers and supervisors with LQA inspection and special projects before check-in
  • The Hotel was able to maintain excellent score from the yearly LQA audits.

Banquet Houseperson/Housekeeping Houseperson

The Fairmont Palliser
06.2022 - 05.2024
  • Acted as the main point of contact in Banquet Department for all client's set-up inquiries
  • Guest satisfaction rate remained high, and they always considered the Fairmont Palliser as their prime location for the Banquet event in Calgary
  • Maintained the cleanliness of banquet rooms, hallways, storage, and service areas
  • The Banquet event room was in good shape and all the equipment was in good working condition
  • This set up the entire team for success event after event
  • Set up maintained and broke down banquet meeting rooms according to the Banquet event order sheet
  • I managed to finish all different room setup styles and executed the floor plan with 100% accuracy to ensure guest satisfaction
  • Assisted servers, bartenders, and managers with special tasks such as food running and serving to ensure a smooth event operation when short-handed
  • Acted as Head Porter and managed the night closing team to ensure the completion of the daily event set up according to Fairmont Standard.

Banquet Porter

The Fairmont Hotel Vancouver
06.2019 - 04.2021
  • Acted as the point of contact in Banquet regarding event set-up instructions
  • Maintained the cleanliness of banquet rooms, hallways, storage, and service areas
  • Lifted and stored tables, chairs, and staging efficiently and safely
  • Set up and broke down banquet/meeting rooms
  • Followed directions from banquet event orders for assigned banquet/meetings
  • Reported needed repairs of unsafe equipment.

Room Attendant/Head Houseperson

The Fairmont Chateau Whistler
01.2016 - 06.2019
  • Cleaned assigned guest room within set time with speed and accuracy
  • Was quickly assigned as a trainer after 3 months of employment and took the lead in training new hires
  • Assigned as housekeeping inspector and assisted the housekeeping manager with daily VIP room inspection
  • Communicated and supervised a team of up to 5 people for smooth houseperson team operation
  • Ensured special requests, complaints, and feedback from guests were carried out promptly
  • Delivered miscellaneous guest requests to their room promptly
  • Assisted Room Attendant with room preparation such as linen pick up and moving furniture.

Education

Diploma in Business Management -

Langara College
Vancouver, BC
01.2015

Skills

  • Guest Relations
  • Cross-training abilities
  • Work Prioritization
  • Task Delegation
  • Decision-Making
  • Attention to Detail
  • Excellent Communication
  • Professional Demeanor
  • Customer Inquiry and Response
  • Task Prioritization
  • Guest Request Response
  • Data Entry
  • Analytical Skills
  • Electronic Communication
  • Multitasking and Prioritizing
  • Analytical Thinking
  • Time Management
  • Time management abilities
  • Effective Communication
  • Organizational Skills
  • Problem-Solving
  • Interpersonal Communication
  • Interpersonal Skills
  • Heavy Lifting
  • Written Communication
  • Multitasking Abilities
  • Guest Service and Support
  • Problem-solving abilities
  • Customer Service

Additionalinformation - Keyqualifications

Proven 8 years of excellent customer service experience in a luxury hotel chain. Excellent computer skills with an accurate typing speed of 40 WPM. Detail-oriented personality with the ability to work in a fast-paced environment. Excellent communication skills and interpersonal skills. Proven ability to work with minimum supervision and perform job functions with attention to detail, speed, and accuracy. Team player and working well with people from different backgrounds. Physically fit and able to work flexible shifts.

Languages

English
Full Professional

Timeline

Banquet Houseperson/Housekeeping Houseperson

The Fairmont Palliser
06.2022 - 05.2024

Banquet Porter

The Fairmont Hotel Vancouver
06.2019 - 04.2021

Room Attendant/Head Houseperson

The Fairmont Chateau Whistler
01.2016 - 06.2019

Housekeeping Houseperson

Diploma in Business Management -

Langara College

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Luxuan Feng