Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Luwam Tesfalem

Ottawa,ON

Summary

Adept at maintaining high standards of cleanliness and organization, demonstrated during tenure at Kampala Serena Hotel. Excelled in food safety and sanitary practices, enhancing customer satisfaction at Izumi Restaurant & Lounge through meticulous workspace maintenance. Proven ability in team collaboration and effective communication, significantly contributing to workplace efficiency and positive service experiences.

Overview

7
7
years of professional experience

Work History

Kitchen Staff Member

Izumi Restaurant & Lounge
Kampala, Uganda
08.2022 - 08.2024
  • Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
  • Cleaned and maintained work areas, equipment and utensils.
  • Loaded dishes, glasses and tableware into dishwashing machines.

Customer Service Representative

Carrefour Uganda - Naalya
Kampala, Uganda
11.2020 - 06.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Cleaner

Kampala Serena Hotel
Kampala, Uganda
02.2017 - 02.2020
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Confirmed all cleaning tools and equipment were stored properly after use.

Education

Grade 8 Students - Languages

St. Andrew Kaggwa
Kampala Uganda

Skills

  • Food Preparation
  • Organization and Cleanliness
  • Cleaning and sanitizing
  • Safe Food Handling
  • Workstation setup
  • Sanitary food handling procedures
  • Knife handling skills
  • Dishwashing
  • Cleaning and sanitation
  • Kitchen Cleaning and Maintenance
  • Surface cleaning
  • Food safety measures

Languages

Arabic
Elementary
tigrinya
Native or Bilingual

Timeline

Kitchen Staff Member

Izumi Restaurant & Lounge
08.2022 - 08.2024

Customer Service Representative

Carrefour Uganda - Naalya
11.2020 - 06.2022

Cleaner

Kampala Serena Hotel
02.2017 - 02.2020

Grade 8 Students - Languages

St. Andrew Kaggwa
Luwam Tesfalem