Summary
Overview
Work History
Education
Skills
LANGUAGES
Community Service
Timeline
Generic

LUWAM HABTEAB

Calgary

Summary

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

The Brick Distribution Centre
10.2024 - Current
  • Maintain detailed knowledge of shipping and receiving processes, demonstrating strong attention to detail
  • Efficiently manage multiple tasks, including customer assistance, payments, refunds, and call transfers
  • Utilize problem-solving skills to address customer inquiries and concerns
  • Track customer orders and ensure accurate product availability

Bookkeeping

Canann Industries Limited, Uganda
12.2023 - 04.2024
  • Accurately record financial transactions and maintained up-to-date ledgers
  • Reconciled bank statements and resolved discrepancies promptly
  • Prepared invoices, processed payments, and managed accounts payable/receivable
  • Generated financial reports to support management decision-making

Administrative Assistant

Ewa Miriam Limited, Uganda
02.2023 - 11.2023
  • Provided administrative support with scheduling, calendar management, and document preparation
  • Accurately entered and updated client data in databases
  • Organized and maintained office files and records
  • Communicated effectively with clients and team members

Education

Certificate - Basic Accounting

Hayget Academy
01.2023

Certificate - Computer Application

Delta School
06.2018

Skills

  • Precise record keeping
  • Independent work
  • Attention to detail
  • Organizational skills
  • Written/Verbal communication
  • Team collaboration
  • Microsoft Office Suite
  • Google Workspace
  • Data entry and analysis
  • Customer relationship management
  • Problem-solving
  • Critical thinking

LANGUAGES

English
Full Professional
Tigrinya - Native or Bilingual
Native or Bilingual

Community Service

  • Genesis Centre, Customer Service Volunteer, 2024
  • Calgary Food Bank, Volunteer, 2024

Timeline

Customer Service Representative

The Brick Distribution Centre
10.2024 - Current

Bookkeeping

Canann Industries Limited, Uganda
12.2023 - 04.2024

Administrative Assistant

Ewa Miriam Limited, Uganda
02.2023 - 11.2023

Certificate - Computer Application

Delta School

Certificate - Basic Accounting

Hayget Academy
LUWAM HABTEAB