Luwam Berhane
Calgary, Alberta
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Medeber Convenient Store and Dahlak Restaurant. Skilled in problem-solving and verbal communication, adept at resolving complex issues, leading to a significant improvement in client satisfaction. Demonstrates exceptional support skills and professional composure under pressure.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Medeber Convienent Store
09.2022 - 05.2024
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Call Center Representative
Dahlak Restourant
01.2021 - 05.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Associate of Applied Science -
Columbia College
Calgary, AB02-2026
Skills
- Customer service
- Problem-solving skills
- Customer satisfaction
- Customer support
- Call center customer service
- Verbal and written communication
Languages
English
Professional Working
Timeline
Customer Service Cashier
Medeber Convienent Store
09.2022 - 05.2024
Call Center Representative
Dahlak Restourant
01.2021 - 05.2024
Associate of Applied Science -
Columbia College
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