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Dynamic Service Manager with a proven track record at Montra, enhancing customer satisfaction through innovative service operations and training development. Skilled in operational efficiency and team leadership, I excel at analyzing service metrics to drive improvements, fostering a culture of excellence and rapport building that boosts client loyalty.
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Dynamic Service Manager with extensive experience in automotive service operations, recognized for achieving a consistent 10% year-over-year increase in customer pay and warranty ELR. Proven track record in building and managing high-performing teams, overseeing compliance with Nevada State Health Department regulations, and enhancing service gross through strategic training and department development. Awarded multiple Presidents Awards for excellence in service delivery and operational efficiency, while successfully breaking all-time records for hours flagged and gross revenue. Committed to fostering strong customer relationships to drive retention and referrals, with a focus on high-quality service repairs and minimizing comebacks. Flexible hard worker ready to learn and contribute to team success. Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.

Dynamic Service Manager with expertise in team leadership, quality control, and process improvement. Proven track record in enhancing customer satisfaction and driving operational excellence through effective training programs.
Results-driven, with over 30 years of experience in service operations. Skilled in staff training, budget management, and conflict resolution, consistently achieving high customer satisfaction and operational efficiency. Committed to fostering a culture of continuous improvement and excellence. Flexible hard worker ready to learn and contribute to team success.
I started with Mercedes Benz of fort wayne in 2006 and worked very hard to accel to my fullest potential. I was promoted to service manager in 2019, continuing to build our market to the position where we needed to expand. Expanding was not an option, we started plans on a new location. I was involved in all the weekly meetings with the GC and subs. My goals were to help input ideas to prevent further expenses after the build was complete. Opened new dealership 9/2/2025. 20 year's experience with Mercedes-Benz. I started with Mercedes Benz of fort wayne in 2006 and worked very hard to excel to my fullest potential. I was promoted to service manager in 2019, continuing to build our market to the position where we needed to expand. Expanding was not a option, we started plans on a new location. I was involved in all the weekly meetings with the GC and subs. My goals were to help input ideas to prevent further expenses after the build was complete. Opened new dealership 9/2/2025. 20 years of experience with Mercedes Benz. 32 years experience in automotive.

Flexible hard worker ready to learn and contribute to team success.

Detail-oriented leader focused on delivering exceptional customer service while maintaining billing accuracy. Experienced in managing service operations and training teams, ready to drive impactful results in a dynamic environment.

Luvsankhaidav Ishtsog

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