Luvneet Tan Singh
Brampton,ON
Summary
Certified in Food Safety Skills at Canadian Food Safety Group Certified in Front Office Skills at Technical Education and Skills Development Authority (TESDA) Customer Service Skills (University of the Cordilleras)
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Tao Tea Leaf
04.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Barista
Café VH
03.2022 - Current
- Preparing and serving hot and cold drinks such as coffee, tea, and speciality beverages
- Cleaning and sanitising work areas, utensils, and equipment
- Cleaning service and seating areas
- Describing menu items and suggesting products to customers
- Ordering, receiving, and distributing stock supplies
- Receiving and processing customer payments.
Sales Associate
R.S Lending Co
11.2020 - 09.2021
- Greeting customers, responding to questions, improving engagement with merchandise, and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Directing customers to merchandise within the store
- Maintaining an orderly appearance throughout the sales floor
- Introducing promotions and opportunities to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Front Desk Agent
Cordilleras Suites
05.2018 - 12.2019
- Performing all check-in and check-out tasks
- Managing online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Welcome guests upon their arrival and assign rooms
- Respond to clients’ complaints in a timely and professional manner
- Register guests collecting necessary information (like contact details and exact dates of their stay).
Kitchen Assistant / Barista
Tribu Café
03.2017 - 01.2018
- Responsible for the preparation, cooking and presentation of foods and beverages
- Looking after cleanliness of the establishment, making sure they are clean, tidy, and always maintained that way
- Washing utensils and dishes and making sure they are stored appropriately
- Talking to customers to ensure their satisfaction with the services provided
- Getting to know regular visitors and their orders, and offer suggestions when people aren’t sure what to order
- Processing customers purchases using electronic cash register for cash, credit card, and vouchers.
Assistant Office Administrator
University of the Cordilleras
06.2016 - 01.2017
- Greeting everyone that comes in and goes out of the office, make sure that the environment is very friendly
- Provide excellent customer service while working with students, teachers, and guest both at the front desk and in day-to-day interactions
- Answer the phone and general questions at the front desk from students or inquirers
- Complete all required logs at the front desk
- Be available to students during desk hours to answer questions and assist with any concerns they may have
- Checking out temporary access cards and keys to students when locked out.
Education
Hospitality and Tourism Operations Management -
Fanshawe College
Bachelors of Science in Hospitality Management -
University of the Cordilleras
Skills
- Excellent Typing Skills
- Flexibility
- Communication Skill
- Organized
- Multi-tasker
- Inventory Control
- Store Organization
- Staff Supervision
Languages
English
Full Professional
Punjabi
Full Professional
Timeline
Assistant Store Manager
Tao Tea Leaf
04.2023 - Current
Barista
Café VH
03.2022 - Current
Sales Associate
R.S Lending Co
11.2020 - 09.2021
Front Desk Agent
Cordilleras Suites
05.2018 - 12.2019
Kitchen Assistant / Barista
Tribu Café
03.2017 - 01.2018
Assistant Office Administrator
University of the Cordilleras
06.2016 - 01.2017
Hospitality and Tourism Operations Management -
Fanshawe College
Bachelors of Science in Hospitality Management -
University of the Cordilleras
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