Luvelyn Thomas
Regina,Saskatchewan
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
General Manager
Travelodge Suites By Wyndham
Regina, SK
06.2021 - Current
- Observed Vessels safety systems and operational conditions and immediately reported issues.
- Assisted in maintaining vessel stability through precise ballast management, ensuring safe navigation even under challenging circumstances.
- Conducted regular safety drills for crew members, fostering a culture of preparedness and commitment to onboard safety standards.
- Streamlined communication between bridge and crew members by serving as a liaison for relaying vital information in a timely manner.
- Actively participated in company-sponsored training programs to continuously enhance professional skills related to maritime operations.
- Collaborated with senior officers to develop effective contingency plans for emergencies, contributing to overall vessel preparedness.
- Set courses and monitored in-flight data, autopilot and weather conditions to maintain schedule and safety.
- Exhibited strong leadership qualities by supervising junior deck officers and providing guidance on their professional development path within the industry.
- Supported ship maintenance efforts by conducting routine inspections of safety equipment and coordinating necessary repairs with technical staff.
- Increased efficiency in cargo loading and unloading operations by assisting the Chief Officer with proper stowage planning and documentation.
- Consistently maintained accurate logbooks of all navigation activities, aiding in smooth voyage planning and execution.
- Collaborated closely with senior officers to identify areas for operational improvement, implementing changes that increased overall efficiency on board.
- Provided support during docking procedures, assisting with maneuvering ships into tight spaces while minimizing potential damage risks.
- Contributed to fuel conservation efforts by optimizing route planning based on prevailing weather conditions and sea currents.
- Executed emergency procedures to maintain passenger and cargo safety during unexpected circumstances.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
- Proven ability to develop and implement creative solutions to complex problems.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- Improved response time during emergency situations by regularly reviewing onboard procedures and updating necessary guidelines when required.
- Managed time efficiently in order to complete all tasks within deadlines.
- Delivered services to customer locations within specific timeframes.
- Applied effective time management techniques to meet tight deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to learn quickly and adapt to new situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
General Manager
Big Fish Enterprises LTD
Regina, SK
12.2012 - 01.2022
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Raised property accuracy and accountability by creating new automated tracking method.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Resolved problems, improved operations and provided exceptional service.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and maintained courteous and effective working relationships.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Central Teller
Royal Bank of Canada, RBC
Regina, SK
01.2011 - 12.2013
- Assisted with training of new tellers on policies and procedures.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Generated monthly reports on customer activity and customer feedback.
- Streamlined cash handling process for increased accuracy and reduced discrepancies in daily reports.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Monitored and verified suspicious activity on customer accounts.
- Provided exceptional service, building rapport with customers and promoting a loyal client base for the bank.
- Educated customers on online banking and mobile banking applications.
- Participated in ongoing professional development opportunities to stay current on industry trends, regulations, and best practices.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Increased referral rates by effectively cross-selling appropriate financial products to meet customer needs.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained friendly and professional customer interactions.
- Handled various accounting transactions.
- Demonstrated adaptability under pressure, effectively managing the teller station during unexpected staff shortages or system outages.
- Referred customers to other banking departments for specialized services.
- Performed account maintenance by closing out accounts and changing customer addresses.
Education
Bachelor of Science - Bachelor of Science in Custom Administration
Philippine MAritime Institute
Philippines 06.1999 - 04.2003
Skills
- Labor Cost Controls
- Staff Training
- Time Management
- Staff Motivation
- Cost Analysis and Savings
- Coaching and Mentoring
- Staff Development
Languages
English
Professional Working
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