Luveleen Kaur
London,ON
Summary
Seeking an opportunity in customer service – for challenging new areas and avenues to enhance present skills set with growth. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
11
11
years of professional experience
Work History
Postal Clerk
Canada Post
London, ON
11.2021 - Current
- Operating and shuttling of corporate vehicles.
- Operation of material handling equipment.
- Receiving and accepting mail items.
- Sort, scan and sequence and batch mail items.
- Transferring and loading of postal truck.
- Transfers and dispatching of parcels and packets
- Completes reports and documentation.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted mail according to size, shape, and destination.
- Used automated mail processing equipment to sort and collate mail
Letter Carrier
Canada Post
Kitchener, ON
09.2019 - 11.2021
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Operated vehicles and equipment to transport packages and mail pieces.
- Collecting payment for cash on delivery service.
- Recording delivery of registered mail.
- Leave notices indicating that items could not be delivered and the location where they can be picked up.
- Return undeliverable mail to postal station.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
- Carried double shoulder bag weighing as much as 40 pounds to deliver letters to businesses and apartment buildings.
Financial Service Associate
Prospera Credit Union
Langley, BC
01.2018 - 09.2019
- Proactively greeting and acknowledging members at branch.
- Opened accounts for new and existing customers and assisted customers in completing application forms.
- Establishing a rapport to provide best-in-class member experience, identifying their needs and guide them to the best solution (digital, self-serve, associate, advisor, relationship manager or specialist)
- Developing an internal network, building relationships across the team to achieve results and team spirit.
- Providing personalized solutions for everyday banking products and services that meet member needs
- Providing credit card solutions to members.
- Performed ATM deposits, withdrawals, check deposits and check cashing.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Customer Service Representative
National Money Mart
Surrey, BC
12.2015 - 12.2017
- Determine eligibility of application for pay day and installment loans
- Research and evaluate loan applicant's financial status, references, credit and risk assessment
- Complete and submit credit and loan documentation
- Promote sale of credit cards and loan services
- Preparation and filing of personal income taxes
- Payment of utility bills.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
Administrative & Accounts Assistant
Canadian Die & Mould Ltd
Surrey, BC
02.2013 - 11.2015
- Coordinating with the shipping department to reconcile discrepancies in a timely manner
- Self-assessing PST on appropriate invoices
- Paying vendors in accordance with payment terms
- Maintaining compliance with customs requirements
- Assisting with payroll administrative tasks such as new employee enrolments
- Assisting with month-end processes, as needed
- Inventory management for all supplied materials
- Co-ordination in shipment of materials for all Sales Order
- Assisting with miscellaneous office clerical duties, as required.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Cashier
McDonalds Restaurants
Surrey, BC
03.2011 - 01.2013
- Working in fast paced team environment- both in drive thru and front end
- Promoting and suggestive selling new products
- Achieving weekly restaurant service targets
- Assisting and training new crew members.
- Helped customers complete purchases, locate items and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Account Card Representative
J.W Research Ltd
Burnaby, BC
02.2010 - 08.2010
- Selling and promoting Scotia Bank credit cards and other products
- Maintaining and demonstrating higher standards in terms of customer service
- Achieving weekly and daily sales targets
- Assisting and training of new account card representatives.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Diploma - Accounting
School of Business, Kwantlen Polytechnic University
Surrey, BC10.2012
Skills
- Production goal setting
- International shipments
- Mailing restriction expertise
- Post office operations
Timeline
Postal Clerk
Canada Post
11.2021 - Current
Letter Carrier
Canada Post
09.2019 - 11.2021
Financial Service Associate
Prospera Credit Union
01.2018 - 09.2019
Customer Service Representative
National Money Mart
12.2015 - 12.2017
Administrative & Accounts Assistant
Canadian Die & Mould Ltd
02.2013 - 11.2015
Cashier
McDonalds Restaurants
03.2011 - 01.2013
Account Card Representative
J.W Research Ltd
02.2010 - 08.2010
Diploma - Accounting
School of Business, Kwantlen Polytechnic University
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