LUV VERMA
Richmond Hill
Summary
Professional with strong background in insurance advisory, delivering reliable and impactful client solutions. Expertise in risk assessment, policy analysis, and customer service. Strong focus on team collaboration and adaptability to changing needs, ensuring consistent achievement of results. Skilled in building lasting client relationships, navigating complex insurance products, and delivering tailored advice.
Overview
11
11
years of professional experience
Work History
Insurance Advisor
TD Insurance Home & Auto
11.2022 - Current
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Increased client satisfaction by providing personalized insurance advice and recommending suitable policies.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Established long-lasting relationships with clients through proactive communication and exceptional service.
- Provided quotes and promoted products for building, contents and vehicle insurance.
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
- Stayed up-to-date with industry trends and regulations, ensuring accurate and relevant advice provided to clients.
- Developed and implemented strategies to maximize customer satisfaction.
- Maintained a high level of industry certifications and licenses, ensuring credibility and expertise when advising clients on insurance matters.
Retail Store Supervisor
Shell Gas Canada
05.2021 - 05.2022
- Answered product questions and assisted customers in selection and checkout.
- Boosted store sales through effective merchandising and strategic product placement.
- Assisted customers in locating desired products while providing knowledgeable recommendations based on individual needs.
- Monitored staff scheduling to ensure optimal coverage during peak hours while adhering to labor cost guidelines set forth by corporate policies.
- Coordinated with vendors for timely delivery of merchandise orders while maintaining strong working relationships for future business dealings.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and minimizing loss prevention risks.
- Determined layout of store merchandise for visual appeal to consumers.
- Collaborated with the management team to execute promotional events and drive foot traffic into the store.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Resolved escalated customer complaints with professionalism and empathy, ultimately preserving brand reputation and loyalty among patrons.
- Streamlined inventory management processes, resulting in improved efficiency and reduced stock discrepancies.
Sales Associate
Shell Gas Canada
01.2020 - 05.2021
- Monitored customers for signs of fraud and theft to prevent store losses
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions
- Welcomed guests and offered quick assistance to handle diverse needs
- Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions
- Processed returns and exchanges in line with store policies
Manager (Accounts Department)
Max City Hospital
04.2019 - 12.2019
- Reviewed incoming orders and assigned work to associates to maintain the demanding schedule
- Kept work area organized and clutter-free
- Reviewed activities regularly to identify opportunities for improvement
- Followed established guidelines and procedures
- Maintained and updated files and records to support efficient accounting operations
Human Resources Specialist
Express Inc
01.2018 - 04.2018
- Planned and implemented recruitment plans to effectively bring in and hire well-qualified candidates
- Designed and implemented a rewards and recognition program through an annual employee evaluation or performance appraisal system
- Used exceptional HR knowledge and abilities to meet the needs of personnel across all departments
- Identified training requirements for existing employees and organized various training sessions, workshops, and other activities
Account Executive
Kailash Deep and Co
08.2014 - 03.2015
- Prepared and filed quarterly tax returns with on-time submissions to state and federal governments, including quarterly sales tax filings and payments
- Applied Business and industry knowledge to forecast trends and developed accurate operational budgets
- Reviewed and skillfully maintained general ledger accounts
- Established and maintained well-organized financial systems and controls with coding tables and accounting management structures
Education
DIPLOMA - INTERNATIONAL BUSINESS MANAGEMENT - LOGISTICS
St. Clair College
Toronto, ON04.2021
ASSOCIATE OF APPLIED SCIENCE - HUMAN RESOURCES
Bryant and Stratton College
Virginia Beach, Virginia04.2018
POST GRADUATE DIPLOMA - INTERNATIONAL BUSINESS
Kamla Lohtia Sanatan Dharam College
Ludhiana, Punjab04.2015
BACHELOR'S - COMMERCE
Sri Aurobindo College of Commerce and Management
Ludhiana, Punjab04.2014
Skills
- Goal-oriented mindset
- Data interpretation
- Claims management
- Policy analysis
- Underwriting principles
- Insurance products
- Client needs analysis
- Customer service
- Account management
- Client retention
- Policy renewals
- Upselling
- Client relations
- Licensed insurance agent
- Property insurance
Languages
English
Full Professional
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Insurance Advisor
TD Insurance Home & Auto
11.2022 - Current
Retail Store Supervisor
Shell Gas Canada
05.2021 - 05.2022
Sales Associate
Shell Gas Canada
01.2020 - 05.2021
Manager (Accounts Department)
Max City Hospital
04.2019 - 12.2019
Human Resources Specialist
Express Inc
01.2018 - 04.2018
Account Executive
Kailash Deep and Co
08.2014 - 03.2015
ASSOCIATE OF APPLIED SCIENCE - HUMAN RESOURCES
Bryant and Stratton College
POST GRADUATE DIPLOMA - INTERNATIONAL BUSINESS
Kamla Lohtia Sanatan Dharam College
BACHELOR'S - COMMERCE
Sri Aurobindo College of Commerce and Management
DIPLOMA - INTERNATIONAL BUSINESS MANAGEMENT - LOGISTICS
St. Clair College
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