Lutifat Babalola
mississauga,ON
Summary
Customer-focused professional with 3+ years of experience in fast-paced environments. Skilled in handling high call volumes, scheduling, and resolving customer issues. Strong communicator with proven ability to maintain customer satisfaction. Seeking to contribute organizational and interpersonal skills to a dynamic team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Boston pizza
01.2024 - 06.2024
- Provided excellent customer service in a fast-paced restaurant environment.
- Took accurate food and beverage orders, delivered orders promptly, and ensured customer satisfaction.
- Managed cash handling and point-of-sale transactions efficiently.
- Maintained cleanliness and organization of dining areas and workstations.
- Assisted in training new servers on restaurant procedures and service standards.
- Resolved customer complaints and inquiries in a professional manner.
Administrative Coordinator
EAN Aviation
04.2022 - 12.2023
- Coordinated logistics for 20+ aviation maintenance projects monthly, achieving a 95% on-time delivery rate.
- Managed customer service requests, enhancing client satisfaction by 20% through concierge service arrangements and prompt inquiry resolution.
- Streamlined internal communication and scheduling, improving information transfer accuracy across departments and reducing administrative delays by 15%.
- Processed and tracked all project documentation, minimizing administrative delays by 15%.
- Increased high-profile clientele by 10% through professional and confidential communication with international clients.
Customer Service Representative
Mariebabs
01.2021 - 03.2022
- Managed 50+ customer inquiries daily across phone, email, and in-person, achieving a 95% customer satisfaction rate through prompt issue resolution.
- Coordinated and scheduled 100+ fashion orders weekly, enhancing logistics efficiency by 15% and ensuring timely delivery.
- Implemented new courier pickup scheduling processes, reducing order processing time by 10% and boosting team productivity.
- Processed 100+ sales transactions monthly with an error rate of less than 1%, ensuring accurate billing.
- Collaborated with design and logistics teams on customer complaints and special requests, improving repeat customer retention by 20%.
Education
Post-Graduate Certificate - Project Management
Canadore College
10-2024
Bachelor of Science - Botany
University of Lagos
08-2019
Skills
- Customer Service: 1 year addressing diverse customer needs efficiently
- Communication: Excellent verbal and written professionalism in interactions
- Tech Proficiency: Skilled in Microsoft Office and CRM systems
- Multi-tasking: Manage multiple priorities without sacrificing quality
- Detail-Oriented: Ensure accuracy and adherence to deadlines
- Problem Solving: Resolve inquiries quickly, enhancing customer satisfaction
Certification
- Project Management Professional (PMP)
- Diploma in customer service
Timeline
Server
Boston pizza
01.2024 - 06.2024
Administrative Coordinator
EAN Aviation
04.2022 - 12.2023
Customer Service Representative
Mariebabs
01.2021 - 03.2022
Post-Graduate Certificate - Project Management
Canadore College
Bachelor of Science - Botany
University of Lagos
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