Summary
Overview
Work History
Education
Skills
Languages
Keyskillsachievements
Additional Information
Timeline
Generic

Lutfunnahar Lutfa

Toronto,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Owner

Girls Attire
  • Managed day to day financial transactions, Product delivery on time
  • Ensuring that the clothing produced meets high quality standards
  • Staying ahead of fashion trends and customer preference is crucial.

Customer Service

Padma Restaurant
02.2024 - 08.2024
  • Ensure quality service to customers
  • Reported daily activities to the higher authority
  • Keep the restaurant clean and presentable
  • Collaboration with kitchen staff
  • Collecting and analyzing customer feedback
  • Handle transactions and process payments
  • Answer phone calls and take reservations.

Accounts Officer

Euro Bangla Ceramic Ltd
10.2021 - 12.2023
  • Managed day-to-day financial transactions, including invoicing, billing, and reconciliation, to maintain accurate records of the company's financial activities
  • Oversaw the processing of staff salaries and benefits, ensuring timely and accurate payments in compliance with company policies and regulations
  • Implemented efficient systems for tracking and monitoring monthly income and expenses, facilitating informed decision-making by management
  • Conducted regular reviews of client payments and accounts receivable.

Customer Service Officer

Shawpno Supermarket
02.2021 - 09.2021
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Completed data entry to record call notes, suggestions and questions.

Education

MBA - Accounting

IQAS (ECA)
University Of Alberta

MBA in Accounting -

Metropolitan University
Sylhet, Bangladesh
01.2019

BBA in Accounting -

Leading University
Sylhet, Bangladesh
01.2016

Skills

  • Microsoft Word
  • Power Point
  • Relationship Building
  • Customer Relations
  • Social Media
  • Online chat and email
  • Teamwork and Collaboration
  • Problem-solving skills
  • Product and service knowledge

Languages

Bengali
Native or Bilingual
English
Professional Working

Keyskillsachievements

  • Financial Management
  • Payroll Administration
  • Accounts Receivable Management
  • Communication and Collaboration
  • Analytical Thinking
  • BBA & MBA in Accounting
  • Three years of diverse experience as Accounts Officer

Additional Information

I have completed standard CPR Course.

I am looking for a full time job as I have work permit.

Timeline

Customer Service

Padma Restaurant
02.2024 - 08.2024

Accounts Officer

Euro Bangla Ceramic Ltd
10.2021 - 12.2023

Customer Service Officer

Shawpno Supermarket
02.2021 - 09.2021

Owner

Girls Attire

MBA - Accounting

IQAS (ECA)

MBA in Accounting -

Metropolitan University

BBA in Accounting -

Leading University

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