Vitisha Lutchumun
Dieppe,NB
Summary
Dynamic professional with a proven track record in customer assistance and financial accuracy, exemplified during my tenure at TD Insurance Meloche Monnex. Skilled in navigating complex software systems and enhancing customer experiences, I excel in team support and efficient problem-solving. Demonstrated expertise in financial reconciliations at Harrel Mallac Technologies highlights my analytical abilities and commitment to precision.
Overview
10
10
years of professional experience
Work History
Customer Assistance
TD Insurance Meloche Monnex
09.2021 - Current
- Conducted regular evaluations of personal performance metrics, identifying areas for improvement and implementing strategies accordingly for continuous growth as a Customer Assistance Specialist.
- Navigated multiple software systems simultaneously, ensuring seamless customer assistance during calls.
- Provided exceptional support to team members during peak business periods, enabling efficient order processing and prompt customer assistance.
- Drove online customer assistance system and presented user demos for new interface systems.
- Created a welcoming atmosphere for customers through professional store presentation and exceptional customer assistance.
Food Service Supervisor
Pizza Delight
05.2019 - 08.2021
- Kept guest and work areas clean, organized, and sanitized per established standards.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintained health and food safety standards at all stages, from storage through delivery.
Accountant Intern
Harrel Mallac Technologies
01.2015 - 12.2018
- Quickly and accurately processed payments, credits, and other transactions using company software applications.
- Completed balance sheet reconciliations and profit and loss statements with high accuracy.
- Prepared monthly closings by creating journal entries and reconciling accounts.
- Facilitated smooth transition during company acquisitions by supporting the integration of financial systems between entities.
Education
Bachelor In Communications - Communications
University of Technology
Mauritius10.2018
Skills
- Customer assistance
- Counter customer assistance
- Virtual customer assistance
- Customer assistance and interaction
Languages
English
Native or Bilingual
French
Native or Bilingual
Hindi
Full Professional
Italian
Full Professional
Timeline
Customer Assistance
TD Insurance Meloche Monnex
09.2021 - Current
Food Service Supervisor
Pizza Delight
05.2019 - 08.2021
Accountant Intern
Harrel Mallac Technologies
01.2015 - 12.2018
Bachelor In Communications - Communications
University of Technology
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