Lusinee A. Kamara
Edmonton,Canada
Summary
Dynamic leader and problem solver with a proven track record at Accident & Casualty Insurance Company, enhancing operational efficiency and customer satisfaction. Skilled in Microsoft Suite and adept at conflict resolution, I significantly boosted departmental transparency and nurtured positive client relationships, demonstrating exceptional communication and leadership abilities. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Minto Mintal
Calgary, Alberta
02.2021 - 12.2024
- Developed five detailed presentations and itineraries for executives’ meetings using Microsoft PowerPoint
- Authored two reports per week on administrative operations using Microsoft Word, boosting departmental transparency
- Reported to the administrative lead or office manager for daily updates, accomplishments, and any issues requiring attention
- Recorded and prepared minutes of meetings, seminars and conference
- Coordinate team meetings and events and prepare agendas
Administrative Associate
Accident & Casualty Insurance Company
Monrovia, Liberia
01.2018 - 12.2021
- Answered phone calls and directed callers to appropriate personnel, scheduled appointments, signs for incoming packages, and assists clients and other visitors
- Managed the customer complaint database
- Drafted insights to improve on activities based on needs for documentation, process improvement, or new tool introduction
- Provided administrative support to ensure efficient office operations
- Operated and maintained office equipment, including printers, copiers, and fax machines
Customer Service Supervisor
Accident & Casualty Insurance Company
Monrovia, Liberia
01.2016 - 12.2018
- Promoted the company’s products or services to prospective clients
- Provided continuous, constructive feedback to salespeople
- Maintained positive professional relationships with clients
- Monitored sales progress to ensure that corporate goals are being met
- Interacted with clients and responded to important inquiries about the company’s products or services
Education
MBA - Business Administration And Management
University of Bradford
Bradford, UK07-2017
Bachelor of Science - Economics
African Methodist Episcopal University
11-2009
Skills
- Excellent communication and interpersonal skills
- Problem solver
- Conflict resolver
- Good negotiation skills
- Customer service skills
- Analytical skills
- Proficient in MS Suite-Excel
- Proficient in MS Suite-Word
- Proficient in MS Suite-Outlook
- Proficient in MS Suite-PowerPoint
- Flexible to work in shifts
- Flexible to work extended working hours
- Attentive to details
- Multitasker
- Quick learner
- Self-starter
- Team player
- Good leader
- Statistical data gathering
- Meeting planning
- Records retrieval
- Memo preparation
- Bookkeeping
- Mail handling
Timeline
Administrative Assistant
Minto Mintal
02.2021 - 12.2024
Administrative Associate
Accident & Casualty Insurance Company
01.2018 - 12.2021
Customer Service Supervisor
Accident & Casualty Insurance Company
01.2016 - 12.2018
MBA - Business Administration And Management
University of Bradford
Bachelor of Science - Economics
African Methodist Episcopal University
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