Lusine Emirian

Permitting and compliance

• Prepare, submit, and manage full city submittal packages for residential and commercial projects
• Process permit applications, ensuring compliance with zoning, building, and fire codes
• Review building permit applications for accuracy, completeness, and code compliance
• Research zoning and building code requirements for specific projects
• Track plan check cycles, corrections, resubmittals, and approvals
• Maintain accurate records of issued permits, fees, conditions, and application status
• Prepare weekly permit status reports
• Enter and update permit data in computerized tracking systems
• Assist clients and applicants in completing required permit documentation
• Coordinate with Building & Safety, Planning, Fire, Public Works, and Utilities to obtain approvals
• Participate in meetings with developers, contractors, and city officials on permitting issues

Project and operations coordination

• Coordinate schedules, meetings, inspections, and deadlines for engineering and permitting teams
• Facilitate communication between clients, vendors, engineers, surveyors, and city staff
• Monitor aged items and pending approvals to prevent delays
• Prepare and update project status reports using internal tracking tools

Financial and document control

• Process city fees, invoices, payments, contracts, and expense reports
• Receive and submit payments, issue receipts, and update accounting records
• Review financial documents for accuracy and compliance
• Monitor client billing, payments, and outstanding balances by project
• Record and track project invoices and expenses using Avaza

Records and data management

• Maintain structured digital and physical filing systems
• Scan, upload, copy, and archive plans, permits, and forms
• Ensure all records are audit-ready and easy to retrieve

Office and front-line operations

• Answer and route incoming calls and emails
• Provide professional client and front-desk support
• Order and track office supplies and project materials
• Support daily office operations

• Delivered English lessons to elementary and middle school classes of up to 20 students.
• Developed lesson plans, course materials, and engaging classroom activities.
• Conducted full-class, small-group, and one-on-one instruction to enhance learning outcomes.
• Facilitated interactive classroom activities to promote student participation and collaboration.
• Monitored student progress and attendance, maintaining accurate records.
• Administered quizzes and assessments to evaluate language development effectively.
• Communicated with parents and school administration about student progress and needs.
• Maintained classroom materials while ensuring a safe and structured learning environment.

• Coordinated property transactions for owners and buyers, ensuring smooth processes.
• Managed client communications via phone, email, and in-person interactions.
• Scheduled property viewings, contract signings, and meetings to facilitate timely transactions.
• Prepared and processed documentation for property sales and registrations.
• Organized purchase agreements and property transfer acts for efficient record-keeping.
• Maintained ownership records in management systems for accuracy and compliance.
• Trained and supervised new staff members to enhance team performance.
• Resolved client issues professionally, maintaining high satisfaction levels.

• Processed vendor invoices, acts of completed works, and payment requests for the Drilling Fluids department
• Matched invoices to purchase orders and contracts, resolved discrepancies with vendors
• Created, tracked, and reconciled purchase orders in SAP
• Maintained vendor, invoice, and payment records in SAP
• Prepared and submitted expense reports and registered them in Concur
• Coordinated travel support (flights, visas, hotels, rentals) and tracked related expenses
• Managed scheduling, calendars, and meeting coordination for department managers and project teams
• Prepared reports and presentations for leadership meetings
• Facilitated communication between drilling, procurement, finance, and operations teams
• Handled department correspondence including phone calls, emails, and mail
• Greeted visitors and clients, supported meetings, and directed guests to the appropriate staff
• Maintained organized physical and electronic records for departmental operations
• Monitored office supply inventory and submitted purchase requests

• Managed passenger check-in, boarding, and gate operations for international and domestic flights
• Prepared flight manifests and passenger lists in accordance with airline and security protocols
• Verified passports, visas, tickets, and boarding eligibility before aircraft boarding
• Coordinated baggage tagging, routing, and claim resolution
• Served as the Chinese-language specialist for passengers, airline staff, and airport teams
• Supervised and supported passenger service agents to maintain operational and service standards
• Trained new employees on customer service, safety, and airline procedures
• Monitored flight schedules, gate changes, and boarding timelines to ensure on-time departures
• Acted as a liaison between passengers, airlines, ground handlers, and airport security
• Resolved passenger issues related to ticketing, rebooking, delays, and service disputes
• Assisted passengers with reservations, itinerary changes, and special travel needs
• Managed passenger accommodations during delays, including hotel and transport arrangements
• Maintained accurate records of flights handled and passenger data
• Prepared operational and traffic reports for airline and airport management
• Conducted multilingual boarding announcements and provided guidance to business class and VIP passengers

• Processed visa applications for multiple nationalities in accordance with embassy and consular guidelines
• Collected biometric data and verified applicant identities
• Reviewed visa and travel documents for completeness, accuracy, and regulatory compliance
• Assisted applicants in completing visa application forms
• Communicated with applicants to clarify requirements and resolve documentation issues
• Coordinated with the Greek Embassy and Consulate to facilitate visa approvals
• Scheduled visa interview appointments
• Provided guidance on visa requirements and application procedures
• Affixed visas and official stamps to passports
• Maintained accurate records of applications and correspondence in internal databases
• Coordinated document delivery with courier and logistics companies