Lusia Hernandez
Rohnert Park
Summary
Highly motivated team member with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Hotel Front Desk Agent
Graton Resort & Casino
Rohnert Park
10.2020 - Current
- Assisted in training new front desk agents on operational procedures.
- Collaborated with team to guarantee smooth check-in processes.
- Received incoming calls and coordinated with team to fulfill guest requests.
- Solved all guest issues in a quickly and effective manner.
- Developed long-term relationships with guests to increase opportunities for repeat business.
Server Shift Leader
Tipsy Taco & Cantina
Santa Rosa
07.2022 - 06.2023
- Created positive guest experience by listening to guest needs and recommending options.
- Trained new servers on restaurant environment and operations.
- Performed opening and closing duties such as counting money, cleaning equipment, stocking shelves.
- Managed tables throughout dining room to execute service at highest level.
Hostess
Goji Kitchen
Santa Rosa
04.2016 - 10.2019
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Built positive relationships with all staff to better work as a team.
Education
High School Diploma -
Roseland University Prep
Santa Rosa, CA06.2017
Skills
- Teamwork and Collaboration
- Fluent in Spanish
- Verbal and Written Communication
- Problem-Solving
- Active listening
- Computer skills
Timeline
Server Shift Leader
Tipsy Taco & Cantina
07.2022 - 06.2023
Hotel Front Desk Agent
Graton Resort & Casino
10.2020 - Current
Hostess
Goji Kitchen
04.2016 - 10.2019
High School Diploma -
Roseland University Prep