Summary
Overview
Work History
Education
Skills
Languages
Timeline
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ELENA SOTO

Toronto,ON

Summary

Achieved top performer status at Alliance Trust Certification through exceptional customer service and strong sales acumen, demonstrating patience, empathy, and a robust work ethic. Expert in conflict resolution and time management, significantly enhancing client satisfaction and loyalty. Maintained professionalism and discretion across diverse roles, ensuring optimal outcomes and efficiency.

Overview

7
7
years of professional experience

Work History

Babysitter

Work At Home
12.2022 - 07.2024
  • CHILDRENS 2 AND 4 YEARS
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Caregiver

Jewish Family
11.2022 - 07.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with self-administered medications.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Completed regular check-ins and progress report for each client.
  • Maintained entire family's schedule and organized events.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Liaised with key accounts to deliver targeted administrative household support.

Customer Service

Hotel Casitas
04.2017 - 08.2022
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Sales Agent

Alliance Trust Certification
07.2021 - 07.2022
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Achieved top performer status within the company due to consistent high sales numbers.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Education

Bachelor's Degree in Business Administration - Business Administration

Universidad Euro Hispanoamericana
Xalapa, Mex
07.2021

Skills

  • Patience and Empathy
  • Time Management
  • Strong Work Ethic
  • Reliability
  • Flexible scheduling
  • Conflict Resolution
  • Housekeeping
  • Activity Planning
  • Homework Assistance
  • Infant care experience
  • Professionalism and Discretion
  • Cooking

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Babysitter

Work At Home
12.2022 - 07.2024

Caregiver

Jewish Family
11.2022 - 07.2024

Sales Agent

Alliance Trust Certification
07.2021 - 07.2022

Customer Service

Hotel Casitas
04.2017 - 08.2022

Bachelor's Degree in Business Administration - Business Administration

Universidad Euro Hispanoamericana

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ELENA SOTO