Luscian Caynor
Ottawa,ON
Summary
I'm a guest-experienced-focused professional with refined hospitality skills and a proven talent for sales. My personality is naturally affable and encouraging, while my disposition is poised and confident. At work I enjoy cultivating an atmosphere of comfort and fun with both guests and co-workers, while maintaining an air of professionalism. I'm a reliable worker and a quick learner, and I'm pursuing the opportunity to join JW Marriott San Antonio Hill Country Resort & Spa as a Sales Coordinator.
Overview
5
5
years of professional experience
Work History
Front Desk Guest Service Agent
The Westin Ottawa
05.2022 - Current
- Greeted guests upon arrival and provided them with information regarding hotel services, features, and local areas of interest.
- Increased hotel income and helped facilitate memorable guest experiences by recognizing opportunities to "upsell" more premium rooms to guests.
- Fostered brand and property loyalty by embodying brand values/image while creating personal moments and relationships with guests.
Guest Services Agent
The Ottawa Marriott Hotel
09.2019 - 05.2022
- Greeted guests with a friendly and welcoming attitude.
- Answered inquiries about hotel services, facilities and local attractions.
- Communicated guest needs with co-workers quickly and carefully.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Concierge Lounge Attendant
The Ottawa Marriott Hotel
06.2019 - 09.2019
- Set-up presentation of buffet/lounge to standards expected of elite Marriott program members.
- Surveyed room for bussing/serving needs of guests, while ensuring not to impede guests dining experience.
- Ensured elite loyalty-program members felt recognized and appreciated.
Skills
- Guest Rapport
- Upselling
- Hotel Amenity Information
- Proficient in Excel, PMS, Lightspeed and GXP
- Language Learning Skills (learned occupational polish and french in past jobs)
Accomplishments
My years of hospitality experience as a Guest Service Agent have given me many moments of professional pride. At my first property (The Ottawa Marriott Hotel) I achieved the first 100% score on the BSA inspection in the hotels history. My upsell total for 2023 at The Westin Ottawa was over $28,000. This was by far the most of any GSA at my property, and almost 50% of the $65,000 goal for the entire hotel. I have been nominated at the Ottawa Tourism Awards by my managers and department director. Many guests have mentioned my name in positive reviews of their stays. I've been lucky enough to have some guests say I gave them the best hospitality service they've ever experienced.
Languages
English
Native/ Bilingual
French
Professional
Polish
Professional
References
References available upon request.
Timeline
Front Desk Guest Service Agent
The Westin Ottawa
05.2022 - Current
Guest Services Agent
The Ottawa Marriott Hotel
09.2019 - 05.2022
Concierge Lounge Attendant
The Ottawa Marriott Hotel
06.2019 - 09.2019
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