Summary
Overview
Work History
Education
Skills
Timeline
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Lurene Moreno

Corona,CA

Summary

Dynamic customer service professional with a proven track record at NextGen Air, Heat, Plumbing, Electricity. Recognized for delivering exceptional service, enhancing client retention, and achieving a 5-star Yelp review. Skilled in utilizing Service Titan software and fostering strong client relations, ensuring prompt issue resolution and operational efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service

NextGen Air, Heat, Plumbing, Electricity
01.2025 - 06.2025
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Exceeded performance expectations, receiving recognition for outstanding customer service skills.
  • Provided excellent customer service, addressing client concerns promptly and professionally.
  • Received MVE for 5 star Yelp review
  • Worked with Service Titan Software

Customer Service

North Star PHAC INC
03.2024 - 06.2024
  • Delivered exceptional customer service, addressing concerns promptly and resolving issues efficiently.
  • Provided excellent customer service, resolving client concerns efficiently and effectively.
  • Increased client retention through exceptional customer service and prompt communication.
  • Managed 30 incoming calls, emails, faxes per day from customers

Customer Service/Dispatch

Aire Serve of Orange County
01.2021 - 10.2023
  • Coordinated dispatch operations to ensure timely service delivery for HVAC maintenance and repairs.
  • Utilized scheduling software to optimize technician routes, improving operational efficiency and customer satisfaction.
  • Managed incoming service requests, prioritizing urgent issues and directing them to appropriate technicians.
  • Assisted in training new dispatch staff on procedures, enhancing team performance and workflow consistency.
  • Worked with Service Titan Software
  • Monitored real-time job progress, providing updates to customers regarding estimated arrival times of technicians.
  • Worked with vendors on shipments and warranties
  • Assisted with the county permits and inspectors
  • Processed payments, Bank deposits

Education

Certified in All - Accounting, Medical Term, Anatomy, Office MGT.

ABC School
Artesia
06-1977

J.F.Kennedy High School
La Palma, CA
06-1975

Skills

  • Effective customer service
  • Friendly customer service
  • Delivers exceptional customer service
  • Client relations and customer service
  • Excellent customer service skills

Timeline

Customer Service

NextGen Air, Heat, Plumbing, Electricity
01.2025 - 06.2025

Customer Service

North Star PHAC INC
03.2024 - 06.2024

Customer Service/Dispatch

Aire Serve of Orange County
01.2021 - 10.2023

Certified in All - Accounting, Medical Term, Anatomy, Office MGT.

ABC School

J.F.Kennedy High School

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Lurene Moreno