LUQMAN HATIA
Toronto,Canada
Summary
Motivated and adaptable professional with hands-on experience in customer service, operations, and website administration. Holder of a valid Ontario Security Guard License and trained in safety awareness and rule enforcement. Skilled in conflict resolution, communication, and organization, with a proven ability to manage schedules, assist customers, and maintain accurate records. Currently pursuing a Bachelor's in Business Technology Management at Toronto Metropolitan University.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Webmaster
Durham Islamic Ball Hockey Association
10.2024 - Current
- Optimized website usability for 150+ participants through layout and navigation updates.
- Coordinated schedules, tracked statistics, and enforced league rules to ensure fair play.
- Maintained accurate weekly reports with 100% error-free records.
Merchandiser (Contract)
Shoppers Drug Mart
10.2024 - 11.2024
- Assisted 50+ daily customers with product knowledge and inquiries, improving satisfaction.
- Monitored inventory and replenished stock, reducing out-of-stock items by 15%.
- Inspected displays to remove expired/damaged products, maintaining compliance with safety standards.
- Improved sales floor visibility with updated signage and displays.
Coach/Referee
Durham Islamic Ball Hockey Association
09.2023 - 02.2024
- Enforced rules and maintained safe environments for 15+ athletes per game.
- Resolved disputes quickly and calmly, fostering sportsmanship and respect.
- Mentored youth athletes, increasing individual performance by 15% over the season.
- Coordinated communication between staff, parents, and players for smooth operations.
Education
Bachelor - Business Technology Management
Toronto Metropolitan University
09.2025
Skills
- Security-Ready Skills: Rule enforcement, conflict de-escalation, safety awareness
- Customer Service & Communication: Assisted 50 customers per shift, conflict resolution, positive engagement
- Scheduling & Organization: Scheduling, reporting, inventory checks, record-keeping
- Technical Skills: Microsoft Office, Google Workspace, Website Management
- Leadership & Teamwork: Coaching, mentoring, collaboration, decision-making
- Problem-Solving & Critical Thinking: Quickly assess situations, make informed decisions, and implement effective solutions under pressure
Certification
- Ontario Security Guard License - Issued by Ministry of the Solicitor General of Ontario
- Emergency First Aid with CPR & AED - Rescue 7 Inc
Timeline
Webmaster
Durham Islamic Ball Hockey Association
10.2024 - Current
Merchandiser (Contract)
Shoppers Drug Mart
10.2024 - 11.2024
Coach/Referee
Durham Islamic Ball Hockey Association
09.2023 - 02.2024
Bachelor - Business Technology Management
Toronto Metropolitan University
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