Luqman Ahmed
Toronto,Ontario
Summary
Dedicated professional with 4+ years of experience in customer service, account management, and community outreach. Skilled in building strong client relationships, resolving complex issues, and leveraging communication and social media expertise to enhance engagement. Proven ability to exceed performance targets and deliver personalized solutions in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Content Creator
social media
09.2017 - 01.2025
- Planned and produced video projects to enhance viewer engagement.
- Curated content for multiple social media platforms.
- Maintained knowledge of digital technology, social media trends, media requirements, and best practices.
- Worked closely with the marketing, advertising, and management teams to plan the ideal timing for campaigns.
- Propose creative ideas to engage followers with different content types and formats.
Sales Associate Specialist
Hudson's Bay
Toronto, Ontario
10.2015 - 01.2025
- Maintained compliance with guidelines to ensure performance metrics were met.
- Consistently secured high satisfaction ratings via proactive resolution of customer issues.
- I participated in and conducted various workshop presentations on behalf of the organization.
- Cultivated strong customer loyalty and retention.
- Regularly met all established sales goals, and frequently exceeded monthly sales goals by 5 to 10 percent.
Community Outreach Facilitator
Toronto Police
03.2014 - 08.2014
- Acting as a liaison between the community and the TPS to address concerns, identify needs, and provide feedback to improve policing strategies.
- Worked alongside law enforcement, monitored, and cared for youth in a carefully controlled environment to promote safety.
- Reporting on the impact of community outreach programs, and suggesting enhancements.
- Compiled monthly reports summarizing outreach activities conducted during the previous month.
Education
MBA - Business Technology Management
Toronto Metropolitan University
Toronto, None04-2025
Skills
- Strong communication skills
- Call Center Operations
- Account management
- Able to communicate effectively with the team, customers, and managers, and positively engage with customers to increase customer loyalty and ensure a higher rate of repeat customers
- Strong Customer Service Skills: The focus is always on the customer, ensuring a superior customer experience
- Adaptable to new situations: A team player who has the ability to work under pressure, and manage challenging situations
- Strong leadership skills include effective decision-making, a willingness to take initiative, enhanced conflict management skills, and collaborative and strong training skills
Timeline
Content Creator
social media
09.2017 - 01.2025
Sales Associate Specialist
Hudson's Bay
10.2015 - 01.2025
Community Outreach Facilitator
Toronto Police
03.2014 - 08.2014
MBA - Business Technology Management
Toronto Metropolitan University
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