Lupelyn Ubaldo
Surrey,BC
Summary
Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations. Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Restaurant Owner/Operator
Lupelyn Ubaldo
06.2023 - 05.2024
- Collaborated with local community organizations on various initiatives to boost brand visibility while giving back to the community.
- Cultivated a loyal customer base by consistently delivering exceptional dining experiences that exceeded expectations.
- Implemented high-quality food safety protocols to ensure the health and well-being of patrons and maintain compliance with regulations.
- Developed strong relationships with vendors to secure favorable pricing agreements, ensuring timely deliveries of quality products.
- Negotiated favorable lease terms for the restaurant location resulting in reduced overhead costs and increased profitability.
- Managed payroll, daily deposits, and cost controls.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Planned and executed strategies to increase customer loyalty and retention.
- Supervised daily activities of restaurant and [Number] employees.
- Maintained positive relationships with local community and government officials.
- Oversaw food preparation and monitored safety protocols.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Purchased food and cultivated strong vendor relationships.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Cashier/ Food Attendant
La Casa Blanca
11.2022 - 06.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Promoted a positive dining atmosphere by maintaining a professional demeanor even under pressure or during challenging situations involving dissatisfied customers or other issues that may arise during service hours.
- Maintained a clean and organized work environment for optimal food preparation and safety standards.
- Cleaned and maintained dining area and condiment stations.
- Implemented proper food storage techniques for maximum freshness and minimal waste.
- Resupplied napkins, cutlery, dishes and condiments on foodservice stations.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
Diploma In Hotel And Restaurant Technology - Hospitality Management
Data Center College of The Philippines
Philippines08.2023
No Degree - Caregiving
Data Center College of The Philippines
Philippines04.2019
Skills
- Operational Efficiency
- Local Regulations Compliance
- Food presentation
- Menu development
- Waste Reduction
- Small business operations
- Customer Engagement
- Staff Leadership
- Operations Management
- Schedule Management
- Building Maintenance
- Inventory Management
- Staff hiring
- Labor Cost Controls
- Performance Improvement
- Health Code Compliance
- Sales expertise
- Nutrition knowledge
- Portion Control
- Vendor Relations
- Allergy awareness
- Cost Control
- Portioning
- Business Planning
- Financial Planning
- Problem-Solving
- Reliable and Responsible
- Critical Thinking
- Customer Service
- Collaboration and Teamwork
- Team Leadership
- Money Handling
- Safe Food Handling
- Calm and Pleasant Demeanor
Languages
English
Native or Bilingual
Greek
Professional Working
Timeline
Restaurant Owner/Operator
Lupelyn Ubaldo
06.2023 - 05.2024
Cashier/ Food Attendant
La Casa Blanca
11.2022 - 06.2023
Diploma In Hotel And Restaurant Technology - Hospitality Management
Data Center College of The Philippines
No Degree - Caregiving
Data Center College of The Philippines
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