Lupe Macy
Upland
Summary
Medical Front Office Assistant with experience supporting busy specialty practices, consistently improving patient satisfaction through efficient scheduling, accurate insurance processing, and outstanding customer service.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Receptionist/Administrative Assistant
Woll Dermatology
Montclair, CA
07.2022 - 07.2026
- Greeted and checked in patients in a professional, friendly, and compassionate manner.
- Scheduled, confirmed, and managed patient appointments using electronic medical records (EMR) systems.
- Verified insurance eligibility, obtained authorizations, and collected copays and outstanding balances.
- Maintained accurate patient records while ensuring HIPAA compliance and confidentiality.
- Answered multi-line phone systems, responded to patient inquiries, and routed calls appropriately.
- Assisted with patient registration, intake forms, and updating demographic and insurance information.
- Coordinated communication between patients, physicians, medical assistants, and pharmacies.
- Processed referrals, medical records requests, and prescription refill requests.
- Managed daily office operations, including scanning, filing, faxing, and organizing patient documentation.
- Resolved scheduling conflicts and patient concerns while providing exceptional customer service in a fast-paced clinical environment.
Shipping Clerk
Worldcraft Logistics LLC
Rancho Cucamonga, CA
12.2018 - 07.2022
- Process and approve work orders
- Provide instructions to customers as to how to enter an order in to Amazon's Sellers Central
- Send out customers dims and weight for their shipments in order to obtain pallet labels to prepare for shipment
- Provide customers with customer service and answer inventory questions
- Confirm that we have the correct products in our 3PL system
Office Manager
Citrus Psychiatric Medical Center
Covina, CA
10.2015 - 07.2018
- Maintained office budget
- Managed office personal including clinicians
- Managed and upheld all credentialing for six clinicians
- Purchased office supplies, handled patient issues/discrepancies, prepared billing, handled non payments/over payment from insurance companies, verified insurance benefits
- Typed dictated letters, handled all disability EDD paperwork
- Paid all bills including taxes on building and prepared for all site visits
- Handled payroll, and health insurance policy including workman compensation insurance, handled yearly reviews for office staff
- Hired and trained new hires.
Member Service Rep
Inland Empire Health Plan
Rancho Cucamonga, CA
10.2014 - 10.2015
- Took calls daily to assist members with questions, concerns, physician changes
- Updated demographics, assisted with pharmacy issues, checked status on authorizations and referrals to behavioral health treatment
- Assisted with medical equipment questions/concerns
- Provided members with programs that they would possibly benefit from
- Provided members with excellent customer service.
Dispatcher
Integrity Courier Services
Ontario, CA
04.2012 - 07.2014
- Dispatched drivers and provided customer service
- Supervised drivers, prepared and gave yearly reviews
- Hired/terminated drivers
- Maintained all current driver info pertaining to insurance and registration
- Kept inventory of all radios/cell phones
- Entered payroll, handled account receivables, called on past due accounts, entered and applied bank deposits, and POD all deliveries
- Worked with airlines when shipping and receiving freight
Physician's Secretary
Neurological Associates of West Los Angeles
Santa Monica, CA
06.2010 - 07.2011
- Handled physicians daily schedule
- Called in and authorized prescription refills
- Verified insurance benefits
- Scheduled MRI, EEG and NCV tests
Office Clerk
Citrus Psychiatric Medical Center
Covina, CA
01.2000 - 12.2009
- Greeted patients upon arrival and scheduled return appointments
- Submitted for prior authorizations for future sessions
- Submitted for authorization for nonformulary drugs, and confirmed appointments
- Prepared charts for appointments and managed daily schedules for seven clinicians
- Accepted copayments, managed all medical record requests and EDD paperwork
- Scheduled all pharmaceutical luncheons and maintained the cleanliness of the office
Education
High School Diploma -
Arroyo High School
El Monte, CA06.1995
Skills
- Patient Scheduling
- Medical Billing
- Insurance Verification & Authorizations
- Electronic Medical Records (EMR/EHR)
- HIPAA Compliance
- Customer Service
- Medical Terminology
- Multi-line Phone Systems
- Appointment Coordination
- Data Entry & Record Management
- Team Collaboration
Certification
Forklift Certification
Additional Information
Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Administrative Assistant
Woll Dermatology
07.2022 - 07.2026
Shipping Clerk
Worldcraft Logistics LLC
12.2018 - 07.2022
Office Manager
Citrus Psychiatric Medical Center
10.2015 - 07.2018
Member Service Rep
Inland Empire Health Plan
10.2014 - 10.2015
Dispatcher
Integrity Courier Services
04.2012 - 07.2014
Physician's Secretary
Neurological Associates of West Los Angeles
06.2010 - 07.2011
Office Clerk
Citrus Psychiatric Medical Center
01.2000 - 12.2009
High School Diploma -
Arroyo High School