Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lupe Gonzalez, CTA

Fullerton

Summary

Dedicated and results-driven professional with a strong leadership background. Committed to driving revenue growth while promoting organizational efficiency. Focus on independent decision-making and sound judgment, consistently making positive contributions to company success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Influencer Marketing

Candlewood Suites
06.2023 - Current
  • Utilize influencer marketing partnerships to further enhance brand credibility and generate authentic product endorsements
  • Execute influencer marketing strategies by identifying key industry influencers, building relationships with them, and coordinating sponsored content opportunities that aligned with brand objectives
  • Strengthen brand identity with consistent messaging, tone, and visual elements across all posts
  • Optimize posting schedules based on platform-specific analytics to maximize content visibility
  • Manage social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service

Sales Coordinator

Candlewood Suites
06.2023 - Current
  • Correspond with prospects and answer any questions about the hotel's room types, rates, or promotions
  • Assist with preparing and processing of individual hotel contracts
  • Generate leads and follow up on inquiries.
  • Assist with completing RFP's for corporate negotiated accounts
  • Prepare and edit contracts, addendums, correspondence, communications, presentations, and other documents
  • Perform site inspections, attend industry events and conferences
  • Analyze sales data and market trends to identify new opportunities
  • Process reservations, confirmations, cancellations, payments, special handling alerts, rooming lists, group resumes, and amenities
  • Increase sales revenue by establishing strong relationships with clients and identifying new business opportunities

Front Desk Agent/Night Auditor

Candlewood Suites
03.2019 - 06.2023
  • Check in and out guests
  • Make sure they had a great stay
  • Thank members for their loyalty twice
  • Print reports such as downtime, credit limit, IHG member arrivals
  • Upgrade Gold, Platinum and Spire members upon availability
  • Run credit cards for one night plus tax on sold out nights
  • Balance Opera system on oversold rooms
  • Resolve guest issues
  • Adjustments for any refunds, overcharges, errors
  • Make sure all daily tasks are done by end of shift
  • Pass along any important information to next shift on Quore
  • AUDIT DUTIES: Take deposits for next day reservations
  • Remove old registration cards that are due out for next day
  • Restock Cupboard
  • Run Audit
  • Print and work on reports such as Trial Balance, History & Forecast, Market Code Statistics, Night Audit Credit Card Authorization, No Show Reservations, No Show Posting, Comp Rooms, Guest Ledger, etc
  • Work on Daily report.

Front Desk Agent

Residence Inn by Marriott
08.2018 - 03.2019
  • Greet and welcome guests in person and on the phone
  • Print contingency, arrivals and housekeeping reports for the day
  • Upgrade Marriott members if availability is open
  • Check in and out guests, thank them for choosing our hotel, especially our high status Marriott members while also giving them goody bags upon check-in as a thank you for their loyalty
  • Resolve guest issues when they arise
  • Making guests stay magical by sending them surprise boxes up to their room, ensuring they are happy and satisfied
  • Make sure all tasks are done before closing my shift, pass along any information to the next shift.

Front Desk Agent

Holiday Inn
04.2017 - 08.2018
  • Greet and welcome guest in person and on the phone; answer and direct inquiries to designated department
  • Assist guests during check-in and check-out procedures
  • Ensured a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
  • Resolve guest issues when they arise
  • Ensure every guest is satisfied, especially the high status of IHG members
  • Before end of shift made sure my daily checklist tasks are done through the Opera system and pass along any issues to the upcoming shift.

Kitchen Porter

Homewood Suites
02.2016 - 01.2017
  • Prepare and set up dining room and patio areas for daily buffet service
  • Worked with kitchen staff to serve and maintain all food, flatware, and dishware levels during service
  • Cleared soiled dishware, and took it to be washed
  • Replaced clean dishware back to service area
  • Cleaned and reset dining area at the end of each service
  • Vacuum and sweep entire dining area in preparation for future services.

Education

Associate Degree - Hospitality Management

Cypress College
01-2024

Diploma -

Katella High School
2014

Skills

  • Customer Communication
  • Relationship building
  • Goals and performance
  • Proposal Development
  • Prospecting skills
  • Influencer marketing analysis
  • Influencer marketing collaboration
  • Data Analytics
  • Hotel software expertise: Opera & Fosse

Certification

Certified Tourism Ambassador (CTA) - ID: #194287

Languages

Spanish

Timeline

Influencer Marketing

Candlewood Suites
06.2023 - Current

Sales Coordinator

Candlewood Suites
06.2023 - Current

Front Desk Agent/Night Auditor

Candlewood Suites
03.2019 - 06.2023

Front Desk Agent

Residence Inn by Marriott
08.2018 - 03.2019

Front Desk Agent

Holiday Inn
04.2017 - 08.2018

Kitchen Porter

Homewood Suites
02.2016 - 01.2017

Associate Degree - Hospitality Management

Cypress College

Diploma -

Katella High School

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Lupe Gonzalez, CTA