Lupe Gonzalez
Stockton ,CA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at PT Solutions. Successfully reduced scheduling conflicts and enhanced patient satisfaction through meticulous coordination. Proficient in data entry ensuring efficient clinic operations while training staff to maintain high standards of reliability and attention to detail.
Overview
27
27
years of professional experience
Work History
Regional Scheduler
PT Solutions
11.2019 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination
- Worked with supervisors and team members to understand patient needs and scheduling needs
- Trained and supervised employees on office duties & entering referrals into multiple systems
- Ran a clinic mainly alone for over 5 yrs took care of incoming & outgoing faxes, scheduling, phones, face to face patients as well as Dr.'s and staff at a Medical Clinic
Eligibility Specialist
San Joaquin County Human Services Agency
06.1998 - 03.2019
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Assisted clients with completion of applications and paperwork.
- Resolved discrepancies with client applications to verify eligibility.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Interviewed applicants and explained scope of different available benefits.
- Maintained caseload of 325-350 families.
Education
High School Diploma -
Franklin High School
Stockton, CA06-1993
Skills
- Strong work ethic
- Customer service
- Reliability
- Data entry
- Effective multitasking
- Patient scheduling
- Telephone etiquette
- Computer skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Regional Scheduler
PT Solutions
11.2019 - Current
Eligibility Specialist
San Joaquin County Human Services Agency
06.1998 - 03.2019
High School Diploma -
Franklin High School
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