Detail-oriented Order Processing Specialist with a proven track record in order fulfillment, data entry, and record keeping. Skilled in coordinating with cross-functional teams to enhance efficiency and accuracy.
Overview
10
10
years of professional experience
Work History
Order Processing Specialist
TE Conectivity
SAN JOSE
11.2006 - 03.2015
Processed customer orders using Dashboard to ensure timely fulfillment.
Coordinated with cross-functional teams to resolve order discrepancies promptly.
Managed inventory levels by monitoring stock.
Communicated with sales team regarding order status and shipping updates effectively.
Maintained organized records of orders and shipments.
Performed data entry tasks associated with updating customer accounts in the system.
Coordinated with sales team regarding order changes, cancellations, and returns.
Tracked shipments.
Collaborated closely with warehouse staff to ensure timely shipment of products.
Monitored inventory levels to ensure sufficient stock for orders.
Customer Service Representative
SBC
SAN JOSE
02.2005 - 05.2006
Answered customer inquiries and provided accurate information regarding products and services.
Remained calm and professional in stressful circumstance.
Assisted customers with product selection, ordering and billing.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Informed customers about billing procedures and processed payments.