Summary
Overview
Work History
Education
Skills
Timeline
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Luoyijie Zhang

Richmond,BC

Summary

Relatively extensive work experience, graduated from a computer science programme with a foundation in programming as well as computer usage，also having extensive experience in customer docking. Organized and motivated employee eager to apply time management and organizational skills in various environments.

Overview

4
4
years of professional experience

Work History

Telemarketer

HealthRoad
05.2020 - 06.2021
  • Increased customer satisfaction by addressing inquiries and resolving issues promptly.
  • Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
  • Built rapport with customers to foster long-term relationships and ensure repeat business.
  • Collaborated with other team members to achieve monthly sales targets consistently.

Teaching Assistant

Personal Employer
01.2020 - 04.2020
  • The main work involves tutoring students in science subjects such as Maths, Computers. Explaining important points, assigning homework as well as correcting assignments.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Provided one-on-one tutoring sessions for struggling students, leading to increased understanding and improved grades.
  • Developing study plans for students to effectively improve their performance

Moderate

Wanyoo ESports
03.2021 - 06.2022
  • Control the flow of games to set the atmosphere, control the flow of activity, and solve the loopholes such as misunderstanding of activity
  • Keep in touch with customers for multiple purchases, Build customer relationships and promote products as much as possible to get customers to come back to the shop to play games
  • Answer customer service calls, booking events for clients as well as scheduling follow-up processes.

Kitchen Staff Member

Haidilao Hotpot / King Fried Chicken / McCafe
11.2022 - 12.2023
  • Produce customer orders accurately and within the specified time frame and ensure the appearance of dishes as well as hygiene.
  • Handle customer complaints and feedback, and provide customers with a good dining experience.
  • Supported head chef with accurate measuring and portioning of ingredients for consistent dish presentation and taste.
  • Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
  • Assisted in menu planning, incorporating seasonal ingredients for fresh and innovative dishes.

Education

Bachelor of Science -

Simon Fraser University
Burnaby, BC
12.2022

Skills

  • Customer Service
  • Microsoft Office Suite (Word,Excel,)
  • Consultative Sales
  • Appointment Scheduling
  • Data Entry
  • Call Management
  • Flexible Working time
  • Highly effective learning skills
  • On-Demand Tutoring
  • Food preparation

Timeline

Kitchen Staff Member

Haidilao Hotpot / King Fried Chicken / McCafe
11.2022 - 12.2023

Moderate

Wanyoo ESports
03.2021 - 06.2022

Telemarketer

HealthRoad
05.2020 - 06.2021

Teaching Assistant

Personal Employer
01.2020 - 04.2020

Bachelor of Science -

Simon Fraser University

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Luoyijie Zhang